TV unable to connect to internet - Self Wifi Strength Test

Last Update Date : Dec 19. 2017

Problem : TV cannot connect to the internet / Smart Hub.

 

Cause : Wifi strength weak

 

Action : Test the wifi strength near your TV. Please follow the simple test as below

1 Use a laptop and place near the TV before starting the speed test
2 Connect to Wifi and enter to the website http://speedtest.net
3 Begin test
4 Perform download & upload test
5 Verify Ping, Down & Up, comapre to the table below
TV unable to connect to internet - Self Wifi Strength Test

NO

Ping

Upload

Download

Remark

1

53 ms

2.5 MB

20 MB

Very Fast

2

120 ms

1.5-1.7 MB

15 MB

Fast

3

125 ms

1.0-1.2 MB

10 MB

Moderate

4

130~150 ms

300-500 KB

5 MB

Slow

5

Higher than 150ms

Lower than 300KB

Lower than 5MB

Wi-Fi signal is too weak to connect SMART TV.

For case no. 5, please bring the router nearer to the TV or contact the service provider.

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

24 hours a day/ 7days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Call

1 800 22 8899For Mobile Devices and Samsung Pay Enquiries

24 hours a day/ 7 days a week

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

+603 2262 3005Call From Overseas

24 hours a day/ 7 days a week

+603-5191-1515For Online Store or Orders Enquiries

Mon - Fri 9am - 6pm (Excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Smart Service

Experience Samsung Smart Service in Shop

Cyber Services

Product Registration & Service Request

Track my Repair

Get updates on your Samsung Service

Contact Us