TV unable to connect to Internet: Self WiFi Strength Test

Last Update date : Jul 29. 2022

Problem : TV cannot connect to the internet / Smart Hub.

 

Cause : Wifi strength weak

 

Action : Test the wifi strength near your TV. Please follow the simple test as below

1 Use a laptop and place near the TV before starting the speed test
2 Connect to Wifi and enter to the website http://speedtest.net
3 Begin test
4 Perform download & upload test
5 Verify Ping, Down & Up, comapre to the table below

NO

Ping

Upload

Download

Remark

1

53 ms

2.5 MB

20 MB

Very Fast

2

120 ms

1.5-1.7 MB

15 MB

Fast

3

125 ms

1.0-1.2 MB

10 MB

Moderate

4

130~150 ms

300-500 KB

5 MB

Slow

5

Higher than 150ms

Lower than 300KB

Lower than 5MB

Wi-Fi signal is too weak to connect SMART TV.

For case no. 5, please bring the router nearer to the TV or contact the service provider.

Thank you for your feedback!

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