Cooktops FAQs

Find answers to all your questions about Samsung Cooktops here.

  • Q. What is the standard size of a cooktop?

    The standard cooktop size ranges from 30 to 36 inches wide, with 30 inches the most common in residential kitchens. Actual size may vary by the number of burners and design, so measure your space and cooking needs to find the best fit.

  • Choose based on your cooking preferences:

    • • Gas: Offers traditional cooking with precise, responsive temperature control.
    • • Electric: Simple to install, easy to clean, and delivers consistent heat through radiant elements.
    • • Induction: Provides fast, efficient cooking using advanced electromagnetic technology.

  • Unlike other cooktops, the Infinite Range CombiHob combines a cooktop and an integrated extractor hood, offering flexible installation options, a dual Flex Zone for cooking more dishes simultaneously, and strong 575 m³/h ventilation—all wrapped in a modern design.

  • Usually 4–5 burners are enough, but if you cook a lot or have a big family, extra burners can give you more ease and flexibility.

  • The advantages of using an induction cooktop include faster cooking and improved energy efficiency, as it heats cookware directly with electromagnetic energy instead of heating the surface.

  • Induction cooktops only work with compatible pots and pans. To check, see if your cookware is magnetic—stainless steel and cast iron usually work.

  • The Anti-Scratch Matte Glass Cooktop is designed for exceptional durability, resisting scratches from cookware and cleaning. Its surface is easy to maintain, offering superior resistance to fingerprints and stains compared to standard glass.

  • A Flex Zone is a flexible cooking area on modern cooktops, especially induction models. It combines multiple heating elements that work together or independently to fit pots and pans of various sizes. You can heat a small pot on a single zone or activate the entire area for larger cookware, providing convenience and efficiency.

  • Cooktops with smooth surfaces, like induction and electric glass models, are usually easier to clean. However, when cleaning electric cooktops, be cautious as the surface may still be hot. Gas cooktops can be more time-consuming to clean due to the burner grates and drip pans.

  • Q. What is the delivery fee?

    Delivery options depend on how you place your order:

    • • Samsung Account users: Free standard delivery is available on all products.
    • • Guest users: You may be charged for standard delivery.
    • • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.

    Note: Delivery dates may vary by location.

  • Installation services are available across mainland NZ, but not in the following locations:

    • • Great Barrier Island
    • • Chatham Islands
    • • Stewart Island

  • HOB

    Installation includes (cost covered):

    • • Delivery and unpacking
    • • Disconnection of old hob
    • • Gas safety tests before and after installation (meter must be topped up if applicable)
    • • Full installation with all necessary cables provided
    • • Photo records during installation

    Customer needs to prepare:

    • • Hot Zone (space around hob) must be clear of switches, cooker hoods, cupboards, wallpaper or flammable items
    • • Minimum gap of 75 cm between hob and cooker hood/ceiling above
    • • Room must have direct ventilation to the outside (door or window)
    • • Existing gas supply available and accessible (meter topped up if needed)
    • • Standard 3-pin socket or cooker point (big red switch) within 1.5m of appliance location
    • • Double-check hob dimensions (height, width, depth) on product page to ensure fit in kitchen

    Not covered by installation:

    • • Installation available only on certain days/postcodes (check at checkout)
    • • Fixing existing gas leaks
    • • Responsibility for old boilers failing to relight after installation
    • • Property alterations beyond minor worktop adjustments (wood/laminate only; nothing inside Hot Zone)
    • • Installation at commercial properties (unless separate residential meter is available)

    Optional add-ons (extra cost):

    • • Remove & Recycle service

    Note: Our delivery and installation teams can climb up to three flights of stairs if an elevator isn’t available.

    What’s not included:

    • • Changes to household plumbing (e.g., sinks)
    • • Disconnecting integrated appliances to install freestanding ones

  • Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:

    • • Delivery
    • • Recycling
    • • Installation

    Tip: Review the final price before confirming your order.

  • Yes. If you select Collection & Recycling at checkout, the service includes:

    • • Uninstalling and removing your old TV or large appliance
    • • Recycling or disposing of it responsibly

    Before we arrive, please:

    • • Disconnect the appliance
    • • Fully drain any water (if applicable)
    • • Ensure clear and easy access for collection

  • Yes. Installation must be added for each product.

    • • Add installation service for both items
    • • Check the total cost at checkout

    Tip: Exact charges are displayed before you confirm your order.

  • You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

  • When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

    • • Check product dimensions on each product page.
    • • View installation space requirements by downloading the manual from the product page.
    • • Old fridge/freezer unplugged and cleared out before arrival

    Note: Delivery dates may vary by location.

  • No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.

    • • Specific time slots are not available.
    • • For larger items requiring installation, our carrier will contact you to arrange the delivery.

  • Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.

  • Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

    How to track your order >

  • Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

    • • Cancel and place a new order
    • • If it is already on the way, wait for delivery, then return it and place a new order

  • Unfortunately, once your order is placed, it can’t be changed. You have two options:

    • • Cancel and place a new order
    • • If it’s already on its way, wait for it to arrive, then return it and place a new order

  • To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

    Learn more >

  • You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.

    • • For change of mind: 14 days to notify + 14 days to return
    • • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

    The returns policy >
    What can I do if my product is faulty >

  • Yes, you can cancel your order if it has not yet been dispatched.

    • • If not dispatched: Cancel directly.
    • • If already dispatched: Wait for delivery, then request a return.

    Learn more >

  • Return collection or drop-off costs vary depending on the product. Please refer to the details below:

    • • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
    • • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
    • • Reduced refund: May apply if the product is returned in a different condition.

    Return condition (Learn more) >
    Return cost (Learn more) >

  • Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

    Warranty >

Buying Guide

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A black Samsung Oven Cooktop with digital controls is built into a white kitchen counter. A black Samsung Oven Cooktop with digital controls is built into a white kitchen counter.