Dishwashers FAQs
Find answers to all your questions about Samsung Dishwashers here.
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Q. What’s the difference between freestanding, built-under, semi-integrated, fully built-in, and countertop dishwashers?The difference is in how each dishwasher is installed and how it looks:
- • Freestanding: A standalone design with its own top cover and plinth.
- • Built-Under: Slides under the counter and has its own finished door, so no cabinet panel is needed.
- • Semi-Integrated: Similar to built-in models but with a visible top control panel for easy access.
- • Fully Built-in: Requires a custom cabinet panel, with all controls hidden for a seamless look.
- • Countertop: A compact option that sits directly on the counter, ideal for small kitchens.
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Q. What should I check or prepare before installing a dishwasher?Check the following to make sure your dishwasher is appropriate for your home setup:
- • Product size and installation type
- • Installation space available
- • Water supply and drainage connections
- • Power source location
- • Cabinet size and cover plinth height
- • Exact dimensions (for built-in models)
Note: Please note that a professional installer may refuse to install the product if the home setup does not meet the product's requirements. -
Q. How do I clean and maintain my dishwasher?Keeping your dishwasher clean helps it run better and last longer:
- • Machine Care: Cleans dirt and odor-causing bacteria without harsh detergents and reminds you to run a cycle every 20–22 uses. (Available on select models)
- • SmartThings Home Care: Tracks usage, sends maintenance alerts, and helps troubleshoot issues. (Requires Wi-Fi, a Samsung account, and the SmartThings app available on Android and iOS devices; available on select models)
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Q. Do I need to use a specific dishwasher detergent?Yes. Dishwasher detergent is designed to work safely and clean effectively. Using regular dish soap can create too many bubbles, make a mess, and stop the dishwasher from working properly.
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Q. Which dishes are dishwasher-safe? Can I wash plastic or baby bottles?To keep your dishwasher safe and your items protected, follow these guidelines:
- • Safe to load: Dishwasher-safe glass, porcelain, cutlery, plastics (if labeled), and baby bottles (if labeled).
- • Avoid: Aluminum, Non-heat resistant plastics, copper, brass, tin, ivory, antiques, decorative glass, glazed ceramics, wood, silverware, and lead crystal.
Note: Delicate glass may become cloudy over time. -
Q. Do I need to rinse dishes before loading?No, you don’t need to rinse dishes before loading. Samsung dishwashers clean effectively from all angles, especially models with a rotating dual wash arm.
Note: As an exception, for large or hardened food residues, a quick pre-rinse can help ensure a more thorough clean. -
Q. Do I need to sterilise dishes after washing?No. Using the Hygiene Care or Sanitise option extends the final rinse and heats the water to 70˚C, which kills bacteria and provides a deep clean. This ensures your dishes, cutlery, and utensils are safe and hygienic.
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Q. Why aren’t my dishes drying well, and how can I improve drying?If your dishes aren’t drying properly, make sure the dishwasher isn’t overloaded, as this can block airflow. For better results, use a rinse aid and check your user manual for the right setting. If a low rinse aid message appears, refill the reservoir.
For more details, visit Samsung Support.
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Q. What is AI Wash?AI Wash uses sensors and an AI algorithm to automatically adjust wash and rinse cycles. It delivers a thorough clean and removes tough residue without pre-rinsing.
Note: Availability varies by model.
A Friendly Guide to Bespoke AI Dishwasher | AI Wash > -
Q. What does AutoRelease™ do, and can it be disabled?AutoRelease™ improves drying by opening the dishwasher door about 10 cm at the end of the cycle to release steam.
Note: This feature can be turned off in the user manual settings or through the SmartThings app.
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Q. How does SmartThings help save energy?SmartThings AI Energy mode saves energy by tracking your dishwasher’s power use and predicting monthly consumption. It sends alerts if you may go over your target and, in energy-saving mode, lowers wash and rinse temperatures while extending cycle time to use less energy. (Requires Wi-Fi, a Samsung account, and the SmartThings app available on Android and iOS devices; available on select models)
Note: Availability varies by model.
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Q. What is the delivery fee?Delivery options depend on how you place your order:
- • Samsung Account users: Free standard delivery is available on all products.
- • Guest users: You may be charged for standard delivery.
- • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.
Note: Delivery dates may vary by location.
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Q. Do you offer installation across NZ?Installation services are available across mainland NZ, but not in the following locations:
- • Great Barrier Island
- • Chatham Islands
- • Stewart Island
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Q. What kind of installation service do you offer?DISHWASHER (FREESTANDING)
Installation includes (cost covered):
- • Delivery and unpacking
- • Removal of all packaging
- • Connection to cold water supply and standard plug socket (within 1m)
- • Positioning and securing the dishwasher in place
- • Photo record after installation
Customer needs to prepare:
- • Clear access to kitchen and enough space for installation (check measurement guide)
- • Old appliance unplugged, disconnected, and removed (unless Disconnection service chosen)
- • Cold water supply and waste hose connector available behind the appliance
- • Standard plug socket within 1m of location
- • If next to a washing machine → a Y piece splitter needed for water supply (if not already installed; available at hardware stores)
Not covered by installation:
- • Hardwired appliances or no plug socket within 1m
- • Replacing integrated appliances with freestanding ones
- • Plumbing alterations or issues (e.g., weak water flow, missing parts) → installation rearranged
- • Any changes to household plumbing
- • Running a test wash cycle (customer completes first wash)
Optional add-ons (extra cost):
- • Disconnection of old appliance
- • Remove & Recycle service
Note: Our delivery and installation teams can climb up to three flights of stairs if an elevator isn’t available.
What’s not included:
- • Changes to household plumbing (e.g., sinks)
- • Disconnecting integrated appliances to install freestanding ones
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Q. How much does installation cost?Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:
- • Delivery
- • Recycling
- • Installation
Tip: Review the final price before confirming your order. -
Q. Do you uninstall and remove TVs and large appliances when you install a new one?Yes. If you select Collection & Recycling at checkout, the service includes:
- • Uninstalling and removing your old TV or large appliance
- • Recycling or disposing of it responsibly
Before we arrive, please:
- • Disconnect the appliance
- • Fully drain any water (if applicable)
- • Ensure clear and easy access for collection
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Q. If I purchase two products, will installation charges apply to each item?Yes. Installation must be added for each product.
- • Add installation service for both items
- • Check the total cost at checkout
Tip: Exact charges are displayed before you confirm your order. -
Q. How do I know if the item will fit?You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
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Q. What do I need to do before my delivery arrives?When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.
- • Check product dimensions on each product page.
- • View installation space requirements by downloading the manual from the product page.
- • Old fridge/freezer unplugged and cleared out before arrival
Note: Delivery dates may vary by location. -
Q. Can I request a specific date or time slot for my delivery to arrive?No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.
- • Specific time slots are not available.
- • For larger items requiring installation, our carrier will contact you to arrange the delivery.
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Q. Do you install over weekends and bank holidays?Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.
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Q. Can I track the progress of my order?Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.
How to track your order > -
Q. Can I change my delivery?Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:
- • Cancel and place a new order
- • If it is already on the way, wait for delivery, then return it and place a new order
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Q. Can I change an order?Unfortunately, once your order is placed, it can’t be changed. You have two options:
- • Cancel and place a new order
- • If it’s already on its way, wait for it to arrive, then return it and place a new order
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Q. How do I return my product if I have changed my mind?To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.
Learn more > -
Q. What is the returns period?You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.
- • For change of mind: 14 days to notify + 14 days to return
- • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.
The returns policy >
What can I do if my product is faulty > -
Q. Can I cancel my order?Yes, you can cancel your order if it has not yet been dispatched.
- • If not dispatched: Cancel directly.
- • If already dispatched: Wait for delivery, then request a return.
Learn more > -
Q. How much is the cost of returns?Return collection or drop-off costs vary depending on the product. Please refer to the details below:
- • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
- • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
- • Reduced refund: May apply if the product is returned in a different condition.
Return condition (Learn more) >
Return cost (Learn more) > -
Q. What is the warranty on a product purchased from Samsung.com?Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.
Warranty >
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Q. What do the error codes mean?5C/5E: Drainage issues
4C/4E: Water supply issues
3C/3E: Pump operation check
1C: Low-water level check
LC/LE: Leak issues
HC, HE: High temperature heating check
PC, PE: Dividing value check
CA: Communications between main and sub PBAs check
bC2, bE2: Button check
For more information, go to support.
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Q. How are the wash cycles on a dishwasher different?Dishwasher cycles aren’t all the same—some are built for tough, greasy pots and pans, while others are gentler for things like glasses and cutlery.
Note: To see exactly which cycles your model has and what they do, check Samsung Support.
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Q. How can I reset the Wi-Fi connection?If you’re experiencing difficulties connecting your dishwasher to SmartThings, visit support and follow the video instructions to reset the dishwasher’s Wi-Fi.
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Q. What should I do if the dishwasher isn’t draining?If the dishwasher isn’t draining, try these steps:
- • Check the filter or drain area inside the dishwasher.
- • Clean the filter.
- • Inspect the drain hose.
- • Review the information code on the display.
For more details, visit Samsung Support.
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Q. How can I adjust the rack height?To adjust the rack height:
- • Locate the adjuster handles on both sides of the upper rack.
- • Push the rack down slightly to lower it.
- • Pull the rack up to raise it until the handles latch.
- • Remove the upper rack entirely if you need extra space for large items in the lower rack.
For more details, visit Samsung Support.
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Q. Why is there white residue on my dishes after washing?White residue on dishes is often caused by hard water or too much detergent. To prevent this, use a rinse aid, adjust the water softener, or reduce detergent.
For more tips, visit Samsung Support.
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Q. How do I schedule a wash cycle using Delay Start?To schedule a wash cycle with Delay Start:
- • Load the dishwasher and open the door.
- • Press Delay Start to set the time in 1-hour increments (press and hold to scroll faster). The display shows when the cycle will begin.
- • Press START, then close the door.
For more details, visit Samsung Support.
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Q. How can I change the sound settings?You can adjust your Samsung dishwasher’s sound settings, including turning alert sounds on or off.
Note: The steps vary by model, so visit Samsung Support for instructions specific to your dishwasher.
Support > -
Q. Where can I download my dishwasher’s user manual?Visit the User Manuals & Software Guides page to download your Samsung product manual. You can search by entering the model code or by browsing through product categories.
User Manuals & Software Guides >
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