Rangehoods FAQs
Find answers to all your questions about Samsung Rangehoods here.
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Q. What is the main function of a kitchen hood?The main function of a kitchen hood is to remove smoke, steam, grease, and odors while cooking, improving indoor air quality and keeping the kitchen clean.
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Q. Which kitchen hood is best for my kitchen?The right hood for you depends on your kitchen layout and cooking style. Under-cabinet hoods work well in compact kitchens, while wall-mounted and island hoods are better suited for larger spaces.
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Q. What kitchen hood options are available?Kitchen hood options include:
- • Under-Cabinet Hood: Fits under cabinets, ideal for compact kitchens.
- • Wall-Mounted Hood: Installed above the stove on a wall, providing strong ventilation.
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Q. What does CMH stand for, and why should I consider it when buying a hood?CMH stands for Cubic Meters per Hour and shows how much air a kitchen hood removes in one hour. A higher CMH means better removal of smoke, steam, and odors, so it’s an important factor to consider when buying a hood.
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Q. What is the ideal distance between a stove and a kitchen hood?For best performance, maintain the following distances above the cooktop:
- • Gas cooktops: 25–30 inches (65–75 cm)
- • Induction cooktops: 22–26 inches (55–65 cm)
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Q. Do I need a professional to install a kitchen hood?It must be installed by a professional authorised by Samsung to ensure safety and proper ventilation.
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Q. How often should kitchen hood filters be cleaned or replaced?It depends on how often you use the hood, but there are standard recommendations to follow:
- • Metal grease filters: Clean once a month.
- • Charcoal filters: Replace every 3–6 months.
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Q. What smart features does this kitchen hood offer?Depending on the model, your hood may include features such as Wi-Fi connectivity, auto-sensing, built-in timers, and app control for greater convenience.
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Q. How can grease be removed from a kitchen hood?Regular cleaning prevents grease buildup:
- • Wipe the inside and outside surfaces with a gentle, neutral detergent, then dry thoroughly.
- • Wash the metal grease filters once a month with mild detergent, or run them in the dishwasher on a low‑temperature, short cycle.
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Q. What are the risks of not cleaning or replacing the filters?Failing to clean or replace filters in a timely manner could cause reduced efficiency, increased noise, higher energy use, and grease buildup that may create a fire risk. Regular filter care helps keep the hood safe and effective.
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Q. What is the delivery fee?Delivery options depend on how you place your order:
- • Samsung Account users: Free standard delivery is available on all products.
- • Guest users: You may be charged for standard delivery.
- • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.
Note: Delivery dates may vary by location.
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Q. Do you offer installation across NZ?Installation services are available across mainland NZ, but not in the following locations:
- • Great Barrier Island
- • Chatham Islands
- • Stewart Island
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Q. How much does installation cost?Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:
- • Delivery
- • Recycling
- • Installation
Tip: Review the final price before confirming your order. -
Q. Do you uninstall and remove TVs and large appliances when you install a new one?Yes. If you select Collection & Recycling at checkout, the service includes:
- • Uninstalling and removing your old TV or large appliance
- • Recycling or disposing of it responsibly
Before we arrive, please:
- • Disconnect the appliance
- • Fully drain any water (if applicable)
- • Ensure clear and easy access for collection
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Q. If I purchase two products, will installation charges apply to each item?Yes. Installation must be added for each product.
- • Add installation service for both items
- • Check the total cost at checkout
Tip: Exact charges are displayed before you confirm your order. -
Q. How do I know if the item will fit?You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
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Q. What do I need to do before my delivery arrives?When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.
- • Check product dimensions on each product page.
- • View installation space requirements by downloading the manual from the product page.
- • Old fridge/freezer unplugged and cleared out before arrival
Note: Delivery dates may vary by location. -
Q. Can I request a specific date or time slot for my delivery to arrive?No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.
- • Specific time slots are not available.
- • For larger items requiring installation, our carrier will contact you to arrange the delivery.
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Q. Do you install over weekends and bank holidays?Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.
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Q. Can I track the progress of my order?Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.
How to track your order > -
Q. Can I change my delivery?Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:
- • Cancel and place a new order
- • If it is already on the way, wait for delivery, then return it and place a new order
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Q. Can I change an order?Unfortunately, once your order is placed, it can’t be changed. You have two options:
- • Cancel and place a new order
- • If it’s already on its way, wait for it to arrive, then return it and place a new order
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Q. How do I return my product if I have changed my mind?To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.
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Q. What is the returns period?You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.
- • For change of mind: 14 days to notify + 14 days to return
- • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.
The returns policy >
What can I do if my product is faulty > -
Q. Can I cancel my order?Yes, you can cancel your order if it has not yet been dispatched.
- • If not dispatched: Cancel directly.
- • If already dispatched: Wait for delivery, then request a return.
Learn more > -
Q. How much is the cost of returns?Return collection or drop-off costs vary depending on the product. Please refer to the details below:
- • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
- • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
- • Reduced refund: May apply if the product is returned in a different condition.
Return condition (Learn more) >
Return cost (Learn more) > -
Q. What is the warranty on a product purchased from Samsung.com?Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.
Warranty >
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Q. Where can I find the user manual for my kitchen hood?You can find the user manual for your kitchen hood on the Samsung Support website.Simply search by your product’s model number or browse by category to download the manual in PDF format.
User Manuals & Software Guides >
Buying Guide
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