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FAQ

  • What is Galaxy AI and how does it work?

    Galaxy AI is Samsung’s suite of intelligent features designed to make everyday tasks easier and more efficient. Available on select Galaxy S models, it uses on-device and cloud-based AI to support features such as real-time translation, photo editing, search assistance, writing help, and productivity tools. Galaxy AI works by analysing user input and context to provide smart suggestions and enhanced experiences.

  • The Samsung Galaxy S26 Ultra is widely regarded as having the best camera in the Galaxy S series. It features a pro-grade camera system with advanced AI-powered photography tools, including enhanced low-light performance, improved zoom capabilities, and intelligent photo editing features. Other models like the Galaxy S26 and S25 Ultra also offer excellent camera quality, so the best choice depends on individual photography needs and preferences.

  • Yes, Samsung offers a trade-in programme that allows eligible smartphones to be exchanged for savings on a new Galaxy S device. During purchase, customers can check device eligibility, enter the IMEI number, and receive an estimated trade-in value based on the condition of the old device. Trade-in availability and accepted models may vary.

  • Yes, many Galaxy S smartphones are designed with water and dust resistance. Most recent Galaxy S models feature an IP68 rating, which helps protect the device against dust and water exposure under specific conditions. However, water resistance may vary by model and can reduce over time with regular wear and tear.

  • Samsung Galaxy S smartphones typically include a standard 1-year manufacturer warranty that covers defects in materials and workmanship under normal use, which can be extended with a Samsung Care+ plan. Warranty terms, coverage period, and conditions may vary by model, so customers can check the warranty information provided with their device or on Samsung’s official support pages.

  • Yes, Galaxy S smartphones support 5G connectivity, enabling faster download speeds, smoother streaming, and improved network performance where 5G coverage is available. Support for 5G may vary depending on the specific Galaxy S model and network compatibility.

  • Samsung Galaxy S smartphones are compatible with a wide range of accessories, including Galaxy Buds, Galaxy Watch devices, chargers, protective cases, screen protectors, and wireless charging accessories. Compatibility may vary depending on the Galaxy S model and accessory type.

  • You can transfer data to a new Galaxy S phone using Samsung Smart Switch. This app allows users to move contacts, photos, videos, apps, settings, and other data from an old device using a cable, Wi-Fi, or a PC/Mac. Smart Switch supports transfers from Android, iOS, and other compatible devices.

  • Samsung offers multiple payment options when purchasing Galaxy S smartphones, including full payment, instalment plans, credit card payments, and select financing options. Promotional offers such as no-cost EMI or flexible payment plans may also be available depending on eligibility and current offers.

  • Switching to a Samsung Galaxy S Series phone is simple using the Samsung Smart Switch app. Download Smart Switch on both devices, then transfer your contacts, photos, videos, apps, messages, and settings via USB cable, Wi-Fi, or PC/Mac. Smart Switch supports transfers from Android, iOS, and other compatible smartphones, making it easy to move your data securely to your new Galaxy S device.

The Samsung Galaxy S26 | S26+ | S26 Ultra available in Pink Gold, Silver Shadow as online channel exclusive colours and Black, Sky Blue, Cobalt Violet or White Colour.

***Trade-in is only available with instant payment (Credit Card). After Pay, Q Card, G Pay, Finance Now, NOW Rewards Visa etc. are not available for transactions involving Trade-in or Trade-in bonus. For more information and T&Cs, visit the website at Samsung NZ | Trade-in and save. All Trade-in transactions will be subject to the full Trade-in Terms and Conditions, and may be subject to a Non-Return Charge, Device Condition Charge, or Rejection of Adjusted Value Charge, as applicable and as outlined in the Trade-in Terms and Conditions.

[Interest Free Instalments Options]

NOW Rewards Visa: 6 months (min spend $200), 9 months (min spend $200), 12 months (min spend $249), 24 months (min spend $449), 36 months (min spend $599), 48 months (min spend $799) or 60 months (min spend $999), interest free is available on NOW Rewards Visa. NOW Rewards Visa terms and conditions, credit criteria, rates and fees (including a one-off $55 establishment fee and a $34 account fee charged 6-monthly) apply. Purchase interest rate of 26.65% p.a. applies to the outstanding balance after interest free term ends. Cash advance interest rate of 29.40% p.a. applies. Rates and fees are subject to change. NOW Dollars can be redeemed at certain Participating Retailers only. NOW Dollars cannot be earned or redeemed on long-term interest free purchases. Offer only available at samsung.com/nz. Click here for more information.

It is important to note that the address entered on your loan application matches the delivery address provided on samsung.com/nz. If there is a discrepancy, Samsung New Zealand may reach out to you with an order cancellation.

Galaxy S25+/Galaxy S25 is available in four standard colours - namely Icyblue, Mint, Navy and Silver Shadow. In addition to this, Samsung reserves three unique colours for Galaxy S25+/25 – Blueblack, Pinkgold and Coralred as Online exclusive models. 

Galaxy S25 Ultra is available in four standard colours - namely Titanium Silverblue, Titanium Black, Titanium Gray and Titanium Whitesilver. In addition to this, Samsung reserves three unique colours for Galaxy S25 Ultra – Titanium Jetblack, Titanium Pinkgold and Titanium Jadegreen as Online exclusive models.

* Available on Samsung.com only.

* Exclusively available on Samsung.com

* Colour and model availability may vary depending on country or carrier.

* Battery : Actual battery life varies by network environment, features and apps used, frequency of calls and messages, number of times charged, and many other factors.

* Network : The bandwidths supported by the device may vary depending on the region or service provider.

* User Available Memory : User memory is less than the total memory due to storage of the operating system and software used to operate the device features. Actual user memory will vary depending on the operator and may change after software upgrades are performed.

* Flexible interest-free options with simple monthly repayments.

* NOW Rewards Visa: 6 months (min spend $200), 9 months (min spend $200), 12 months (min spend $249), 24 months (min spend $449), interest free is available on NOW Rewards Visa. NOW Rewards Visa terms and conditions, credit criteria, rates and fees (including a one-off $55 establishment fee and a $34 account fee charged 6-monthly) apply. Purchase interest rate of 26.65% p.a. applies to the outstanding balance after interest free term ends. Cash advance interest rate of 29.40% p.a. applies. Rates and fees are subject to change. NOW Dollars can be redeemed at certain Participating Retailers only. NOW Dollars cannot be earned or redeemed on long-term interest free purchases. Offer only available at samsung.com/nz. Click here for more information.

* Q Card: 12/24/36 Months Interest Free - Available on Long Term Finance (LTF) for online only. Min Spend $200/$600/$800 respectively. Lending criteria, $50 annual Account Fee, fees, T&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.95% p.a. applies to outstanding balance at the end of LTF Interest Free Period. Other interest rates and fees may apply, please visit www.qcard.co.nz for further details. Rates and fees subject to change. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these T&Cs at any time without notice.

* Afterpay: Afterpay late fees, eligibility criteria and terms & conditions apply. Purchase up to a maximum cart value of $3000 NZD. Visit www.afterpay.com/en-NZ/terms-of-service for full terms.