My washing machine does not drain, spin or its door does not open

Last Update Date : Nov 26. 2019

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.



Step 1: Check the door is completely closed. The Washer will not spin unless the door is closed and locked.


Step 2: Ensure that the unit is not overloaded.


Step 3: For units with Debris Filter, follow these steps, otherwise, proceed to number 7.


Step 4: Locate the Debris Filter access panel.


Step 5: Open the access panel.


Step 6: Clean the Debris Filter. Make sure the debris filter is not clogged.


Note: The Debris Filter is housed inside of the drain pump to prevent the drain hose from being clogged. If this is not cleaned regularly, unpleasant odor, draining and filling issues will occur. Thus, the filter should be cleaned periodically, based on how frequently the washer is used.


debris filter 


Step 7: Check the drain hose is straight as possible with kinks.

Step 8: Verify that the drain hose does not form an airtight connection in the standpipe, and is not inserted more than 15cm.
If the drain hose is pushed in too far or an airtight connection is made, a syphoning effect will force water and air back into the washer. This can result in the washer not being able to drain, fill or spin.




Step 9: Make sure that the washer is level. If it is not levelled, this will have an effect on its optimal performance.


Step 10: If you are still experiencing issues, Please call Samsung NZ on the below information for further assistance


Note: The door is locked shut and it will not open. 

You will need to wait for 3 minutes after the machine stops or the power turns off to be able to open the door.



If the problems persist, the unit may require service.

For further support please contact Samsung Customer Care as per info below.


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For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

You can download the user manual from our Manuals & Downloads page.

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