How to back up my data?

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.


Transfer what's important

From your contacts to messages, your photos and videos to your music, your calendar events and your apps. Even the device settings. They're all there on your new Galaxy device for you to pick up right where you left off.

Smartphone Apps

Here are a few different ways you can back up your data:
Back up to Samsung Cloud
- Call logs       - App data
- Alarms          - Messages
- World clocks      - Documents
- Home screen settings  - Voice recordings
- App settings       - Music
Back up your data using Google
- Wi-Fi passwords                - Photos
- Phone logs                          - Videos
- App settings                       - Files
- App data
Samsung Smart Switch
- Find out everything you need to know about Samsung Smart Switch from transferring contacts, photos messages and more from your old device to your new Galaxy device.
- Learn how to easily back up your data saved on your device using Samsung Smart Switch for PC or Mac.
Sync to Samsung or Google account
- Learn how to keep your contacts, notes, app data, and many more, safely stored in a secure location for you to access whenever you login to either your Samsung or Google account on another device.

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.


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