How to fix wired charging issues on your Samsung Galaxy Buds

Last Update date : 08 November 2026

If your Galaxy Buds charging case does not charge when connected to a cable, follow these steps to check the charger, charging port, and connection points.

A dark grey Galaxy Buds charging case plugged in on a white desk.

Check your charger and charging cable

Unapproved chargers, poor connections can prevent your Galaxy Buds from charging properly.

Verify charger and cable compatibility

Chargers and cables that look similar can still vary in quality and charging speed. To use your Galaxy Wearable device safely for a long time, it is recommended to use official Samsung chargers and charging cables that are designed to help maximise battery life for your specific device. Using unofficial accessories or chargers not specifically designed for mobile or wearable devices, such as a travel charger or standard charger, may damage your device or not charge properly.

Check the charger and charging port connection

Step 1. Disconnect the charging cable from both the power outlet and the cradle.

Step 2. Check the cradle’s charging port for debris, dust, or lint, and gently clean it if necessary. Then, reconnect the cable securely to both the outlet and the cradle to ensure proper charging.

Step 3. Test charging with a different official charger or power source, as a defective adaptor may cause issues.

Check for debris in the charging port

Dust, lint, or debris stuck in the charging port is one of the most common reasons wired charging fails.

A person inspecting the charging port on a Galaxy Buds charging case with a flashlight.

Step 1. Shine a light into the charging port to inspect the interior for any dust or debris.

A person using a soft toothbrush to clean the charging port area on a Galaxy Buds charging case.

Step 2. Remove dust and debris from the charging port with a brush.

A handheld air blower being used to remove debris from the charging port on a Galaxy Buds charging case.

Step 3. Use a handheld air blower to gently remove residual dust and debris.

Note:

Do not insert any hard or metallic objects other than the brush into the charging port.
Do not use liquids such as water, alcohol, or sprays to clean the charging port.
Do not use compressed air on the charging port.

Check the charging contacts

Step 1. Separate the earbuds from the charging case.

Step 2. Check the charging contacts on both the earbuds and inside the charging case for foreign objects, sweat, or moisture.

An open earbud charging case with two charging contacts highlighted.

A pair of earbuds with the left and right charging contacts in line with the L and R indicators.

Step 3. If sweat or moisture is present, remove all moisture and dry the components completely before placing the earbuds back into the charging case.

Step 4. If necessary, gently wipe the charging contacts with a soft, clean, dry cloth.

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