How to keep the screen from turning off without changing the screen timeout setting

Last Update date : Jan 20. 2021

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Please Note: You are unable to turn the screen timeout feature off completely.

Theres a setting on your Galaxy device called Smart Stay

This feature keeps the device screen on while you are looking at it by using the front camera to detect your face. It helps keep your screen from turning off regardless of the screen timeout setting.

To enable this feature, follow the steps below:

Steps are for Android 9 and 10

1 Open Settings on the device
2 Scroll down and Select Advanced features

For older versions of android

Smart Stay can be found under Display

3 Tap Motions and gestures
4 Tap on the toggle switch next to Smart Stay to activate

For more information on how to adjust the screen timeout, see Adjusting Screen Timeout on my Samsung Phone


Looking for something else?

How to turn on Easy mute feature

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.


Thank you for your feedback!

RC01_Static Content