My device displays a water drop icon and will not charge
- Excessive force or shaking may cause damage to your phone. When shaking your device, be gentle.
- You may get a Moisture detected error even if your phone did not come into contact with water. Exposure to environments with high humidity may also trigger a water drop icon. Try drying your device, and if your charging port is completely dry, restart your phone. Check that your device is placed directly in the centre of the pad, without any obstructions in the way. The most common issue hindering wireless charging occurs due to improper placement on the charging pad. The wireless connection between the device and the charging pad may be interrupted, cutting off the power supply. Foldable devices such as the Galaxy Fold or Galaxy Z Flip should be closed and placed with the back side facing the charger. Please refer to the User Manual to check the charging contact point of your device model.
Note: Device screenshots and menus may vary depending on the device model and software version.
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