Tablet : What is the Smart Tutor?

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information. 




Smart Tutor is a tool provided by Samsung by which Smartphones can be remotely handled by the Technical Expert. Our Technical Experts can look up or control your Smartphone's screen sitting at a remote location and can troubleshoot your device's issues.




Samsung Remote Support Service offers you one-on-one support with a Samsung Technician who can remotely:

● Diagnose your Smartphone
● Customise the Smartphone setting for you (Picture, Sound, etc)
● Backup & Restore your customised setting
● Reset your Smartphone to the factory default
● Install the latest firmware

Supported Mobile Operating Systems:

● Froyo
● Gingerbread
● Honeycomb
● Icecream Sandwich
● Jelly Bean
● Kitkat

● Smart Tutor works with Android OS (Above Android 2.2)
● Google Experience Device is not supported such as Galaxy Nexus
● There should be proper Internet Connection in your device




** "To aid us in creating better support content for you, kindly complete the survey below if your query was resolved. Your rating and comments should only be based on the above content.

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

Thank you for your feedback!

Need more help? Contact Us.


Monday to Sunday
24 hours / 7 days a week


We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


0800 726 786For all products

24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us