Tablet : What is the Smart Tutor?

Last Update date : Nov 23. 2020

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information. 




Smart Tutor is a tool provided by Samsung by which Smartphones can be remotely handled by the Technical Expert. Our Technical Experts can look up or control your Smartphone's screen sitting at a remote location and can troubleshoot your device's issues.




Samsung Remote Support Service offers you one-on-one support with a Samsung Technician who can remotely:

● Diagnose your Smartphone
● Customise the Smartphone setting for you (Picture, Sound, etc)
● Backup & Restore your customised setting
● Reset your Smartphone to the factory default
● Install the latest firmware

Supported Mobile Operating Systems:

● Froyo
● Gingerbread
● Honeycomb
● Icecream Sandwich
● Jelly Bean
● Kitkat

● Smart Tutor works with Android OS (Above Android 2.2)
● Google Experience Device is not supported such as Galaxy Nexus
● There should be proper Internet Connection in your device




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For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."




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