Google Play Store is not running on my phone

Last Update Date : Jan 17. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.



If Google Play Store seems to be not running (or not responding) on your device, you need to clear cache and data of the app.


Follow the steps below: 


Step 1: Go to Settings.


Step 2: Tap Applications.


Step 3: Tap Application manager, then navigate to All.


Step 4: Select Google Play services and tap Clear Cache; tap the back button and scroll to Google Play Store, then tap Clear Cache and Clear Data.


Step 5: Also, tap Uninstall Updates option. After doing this, restart your device and launch the app  again.


Step 6: If you are still having problems using the Google Play Store, reboot your phone. You may also try to uninstall and then reinstall the app causing the issue.



     Google Play Store is a native (pre-installed) application. This can not be un-installed. If it goes missing on your apps page, check if it disabled or hidden.

     ● Factory Reset is considered the last resort. If needed to be performed, please back up your data prior the procedure. Files and applications will be deleted upon reset.




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