Upgrading the Software of my phone

Last Update Date : Sep 26. 2019

Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

It is important to ensure your mobile device is upto date with the latest software as each update improves bug fixes, security patches, compatibility and can help improve performance.


Software update can be done through Firmware Over-The-Air (FOTA), Kies or Samsung Smart Switch. 

- Before upgrading, make sure that your phone has enough memory space


To upgrade the software on your device follow the steps below.  

Android 9.0 Pie Click to Expand
1 Open Settings on your device.
2 Scroll down and select Software update
3 Select Download and install

Here you will be notified if your software is up to date or if it needs to be updated.

If you need to update your software Select install and this will start the update. 

Galaxy Note devices with Android 4.3 Jelly BeanClick to Expand
1 Open Settings on your device
2 Click on the More tab and select About device
about device
3 Tap Software update
software update
4 Tap Update to check if there available updates for your device.

Note: To register your device, tick the checkbox corresponding 'I accept all the terms above' on the Software update page, then Tap Confirm.

5 If new firmware is available, the device will automatically start downloading the update. A window will pop up if the latest updates have been installed, Tap OK. to complete

S6 devices with Android OS version 5Click to Expand
1 Open Settings on your mobile device.
2 Scroll down and Select About device
3 Select Software update then Select Update now to check for available updates for your device
step2 adn 3

Note : To register your device, tick the checkbox corresponding 'I accept all the terms' above on the Software Update page, then Tap Confirm.

4 If new firmware is available, the device will automatically start downloading the update. Tap OK to complete.

Software upgrade using PC with Samsung KiesClick to Expand

Software upgrade over Wi-Fi will not be applicable in case of OS upgrade because it requires a large amount of data to be downloaded. Thus, use the Samsung Kies program.


Before you perform OS upgrade, please take note of the following:


Step 1: Download and install the Kies program in your computer.
Step 2: Ensure that the battery level of your device is above 50%.
Step 3: Remove the Pattern Lock of the mobile by going to Settings > Location and Security > Set up screen lock > tap None.
Step 4: Connect the computer and mobile using a USB cable.

To perform OS upgrade through Kies, follow these steps:

1 Open the Samsung Kies application. Under Firmware information, click Firmware upgrade . On the Firmware upgrade prompt screen, click Update button
2 Another window will appear and you have to tick the checkbox beside I have read all of the above information and click Start upgrade.
pop up

- For more information about Samsung Kies, please refer to the Samsung Kies website.

- Some functions of Samsung Kies may differ depending on devices and are subject to change without prior notice. 

- To download and install Smart Switch, visit Samsung Smart Switch site.

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

Thank you for your feedback!

Need more help? Contact Us.


Monday to Sunday
24 hours / 7 days a week


We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


For all products

0800 726 786
(0800 SAMSUNG)

24 hours / 7 days a week

For Smart Mobile Devices

0800 6 726 786
(0800 M SAMSUNG)

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

At Your Service

Product Registration or Request for a Callback

Track my Repair

Get updates on your Samsung Service

Contact Us