What should I do if my device is lost or stolen?

Last Update date : Nov 19. 2021

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If your device has been lost or stolen please contact your Network Service Provider. They are able to blacklist your device with the support of your device's IMEI number.

If you have blacklisted your mobile, from the first week this will blacklist the device on your Network Service Provider, at four weeks the device will be blacklisted across all networks in New Zealand 

If you have blacklisted your device, please note this will only be blacklisted in New Zealand as we are unable to do this across other countries.  

If you have found your device after blacklisting this, you are able to unblacklist this by contacting your Network Service Provider.
A form of ID may be required for verification purposes. 

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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