How to confirm if the remote control is not working

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If you've been having issues with your remote control and would like to test to confirm if your remote control is no longer working follow the steps below:  

1 Locate Two AAA, 1.5V batteries.

Please check you are not using old batteries or any new mismatched brands of batteries together.

2 Check the correct polarization (+ -) and then insert batteries.
inserting batteries
3 Press and hold any button on the remote and check in the front with help of a digital camera or a cell phone camera if the remote is working.

When you press and hold any key of the remote while viewing it through the viewfinder screen of a digital camera or a cell phone camera, you should be able to see if the transmitting infra-red LED glows or not.If the LED glows than the remote operates correctly.

check with phone

If your remote is still not working, please contact our Customer Care and they will be able to provide best solution for this issue.


For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.




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