How to resolve power issues with the 2018 One Connect Box
Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Make sure you hear a 'Tak' sound when connecting the One Connect cable into the back of the TV
To check whether the One Connect box is receiving power, you can take a look at the Optical cable port. There's a red LED behind the port that will light up when the One Connect box is powered. If you have plugged the One Connect box into the power supply but there is no LED lit up, please contact our Samsung Customer Service team on 0800 726 786 if the power issue still persists.
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