How to resolve power issues with the 2018 One Connect Box

Last Update date : Nov 12. 2021

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

The One Connect box that comes with the 2018 Q7, Q8,Q9 and The Frame model TVs are designed to power the TV panel through the One Connect box. Older One Connect boxes required one power cable for the One Connect box, and another power cable for the TV.

 

With less cables, and the improved design of the 2018 One Connect box, there is a safety limitation built in to ensure that you do not overload the TV when connecting it to power. The One Connect box should be connected to the TV panel before being connected to the power.

 

If you find that your TV will not power on, or shows an abnormal display on setting up, follow the step-by-step guide below to ensure that no damage occurs when connecting the TV to power. 

1 Connect the One Connect cable between the TV and the One Connect Box

Make sure you hear a 'Tak' sound when connecting the One Connect cable into the back of the TV

2 Connect the power cable to the One Connect Box
3 Turn on the Power at the wall

To check whether the One Connect box is receiving power, you can take a look at the Optical cable port. There's a red LED behind the port that will light up when the One Connect box is powered. If you have plugged the One Connect box into the power supply but there is no LED lit up, please contact our Samsung Customer Service team on 0800 726 786 if the power issue still persists.

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care New Zealand on 0800 726 786 or Live Chat with our New Zealand Technical Team online, services are open 24 hours, 7 days.

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