I want my unit to be repaired

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Please get in touch with Samsung’s Call Center through 0800 SAMSUNG (726 786) and they will make sure to provide the best assistance possible.


This will include troubleshooting to make sure that the issue is not related to having the wrong settings or having any minor issues which we could assist you in resolving. 


If the issue cannot be resolved on the spot, the call centre agent will offer you the services of an Authorized Samsung Service Centre operating in your area.
We can pass on your details to the Service Centre who will contact you to organise an assessment of your product.

Alternatively you can contact Samsung through our Live Chat with our Technical Team online, or by Finding a nearby Samsung Service Centre

By using services of Samsung’s authorized service center we are making sure that you are getting the best possible service as all our technicians are regularly trained and use genuine Samsung spare parts.

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

Thank you for your feedback!