I want to reset Smart Hub setting. How can I do that?

Last Update Date : Sep 09. 2019

Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

When resetting Samsung Smart hub all downloaded Apps are initialized; User accounts and setting are erased from the memory and all Smart Hub settings will revert to factory default. Smart Hub then restarts as if it were starting for the first time. Your account, however, remains on the smart hub server. To log into your account, enter your ID and password on the login after the reset.

Reset Smart Hub on your TV if you are experiencing some of the below issues : 

- Smart Hub is not working Properly.
- Apps are not loading.
- Some Apps are missing or fail to load
- Only particular Apps is not working but the rest of the Apps are working

How to reset Smart HubClick to Expand

Step 1: Open the Menu
Step 2: Select Smart Features
Step 3: Select Smart Hub Reset  
Step 4: Input the Pincode. (If one has not been set, enter the default code: 0000) 


Once you the "Reset Complete" message is displayed, Smart Hub has been reset.
Time may vary depending on the number of Applications previously installed. 


If you require more information, please consult the user manual from our Manuals & Downloads page. 
For all other queries or for further technical assistance, please get in touch with our Samsung Customer Care on 0800 726 786 or contact our Live Chat with our Technical Team online, services are open 24hours, 7days

Thank you for your feedback!

Need more help? Contact Us.


Monday to Sunday
24 hours / 7 days a week


We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


For all products

0800 726 786
(0800 SAMSUNG)

24 hours / 7 days a week

For Smart Mobile Devices

0800 6 726 786
(0800 M SAMSUNG)

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

At Your Service

Product Registration or Request for a Callback

Track my Repair

Get updates on your Samsung Service

Contact Us