Find Other FAQs

We do nationwide shipping for mobile products. For audio/video products and accessories, monitors, and digital appliances, we ship within Metro Manila and serviceable GMA areas.

We are also extending our delivery coverage for select TV and sound device products to other select areas in North/South Luzon, Visayas, and Mindanao

Learn more >

Product setup
Professional installation and configuration of your Samsung products, ensuring they are ready to use right out of the box.

Product start-up and commissioning
On-site assistance to test and demonstrate your new product, resolve any technical issues or concerns, ensuring your products function flawlessly.

Post-installation support
Guidance and support after installation to help you get the most out of your Samsung products.

Installation fees will be charged separately by our authorized service centers and will not be included upon checkout.

Samsung cares about the environment, if you are located within Greater Metro Manila, we can dispose of your old appliances. For more information please contact our Customer Care team here.

The installation location should be clean of any debris, liquid, etc., which may impede the installation of the new product.

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

Whether your order will be delivered at home or picked up in-store, you will be required to present a valid identification document that matches the full name that you have indicated upon placing your order, to protect your order from incorrect delivery or receipt by an unauthorized person.

Yes you will be able to track your order.

We process all shipments through reputable shipping service providers. Once your order has been shipped, you will receive an email with a tracking number and link that you can use to track the shipment.

If you made a purchase using Guest Check-out:
1) Select 'My Samsung'.
2) Select 'Orders'.
3) Enter your order number – you will find this in the confirmation email sent to you once your order has been made.
4) Enter the same email address at the time you made the order.
5) The status of your order will be displayed on this page.

If your order is at the "Preparing for delivery" stage, which means it has not yet been shipped out, this can be considered and accommodated on a case-to-case basis. You may reach out to us via our Customer Care live chat.

You can return the item within 7 days from date of purchase, if confirmed with technical defect. Customer must have the product inspected by an Authorized Service Center and confirmed valid for return. For Mobile Phones and Tablets and small appliances, customer must bring the item to the Service Center (find locations and more information here. For bigger appliances such as TV, Washing Machine, Refrigerators and Air Conditioner, please contact Samsung contact center to book for service at 02-84222111 or reach out via chat here.

You can return the item within 7 days from date of purchase, if confirmed with technical defect. Customer must have the product inspected by an Authorized Service Center and confirmed valid for return.

For Mobile Phones and Tablets and small appliances, customer must bring the item to the Service Center (find locations and more information here.

For bigger appliances such as TV, Washing Machine, Refrigerators and Air Conditioner, please contact Samsung contact center to book for service at 02-84222111 or reach out via chat here.

If your order has not yet been prepared for dispatch, you can still cancel it.

You can cancel it through the self-service ‘Cancel Order’ button available in your Orders page. If your order has reached ‘Awaiting dispatch’ status, cancellation on the website will no longer be possible.

Upon cancelling your order, you relinquish the item you ordered and acknowledge that you may no longer have one for yourself at the moment you place a new order. This includes all discounts, perks, and promos that have been applied to the cancelled order.

Returning an item will not cost you anything, but is only possible given the following reasons:

- Item is damaged or malfunctioning
- Return is initiated within the 7-day as per warranty policy
- Item is still in the Philippines


Beyond the reasons above (except for buyer remorse or change of mind), you need to reach out to our Customer Contact Center to determine if your situation qualifies as one of the rare special cases.

To better assist you or for additional questions, please reach out via chat here.

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Warranty >

Odors often come from residue or moisture in the drain tank or odor filter. Clean the drain tank regularly and replace the odor removal filter if needed.

Support >

Noise may be caused by foreign objects inside, unevenly hung garments, or the product not standing evenly on the floor. Remove any objects, balance garments, and ensure all corners of the Bespoke AirDresser are firmly on the floor.

Support >

The model and serial number are on a sticker at the back of the appliance.
This information is needed when booking repairs, registering your product, and claiming warranty service.

Support >

Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.

User manual >

Replace filters regularly, empty the drain tank, and keep the door open after use for ventilation. Avoid blocking airflow and follow the maintenance schedule in your user manual, including filter cleaning and system checks.

User manual >

Check if the drain tank is full or not properly seated. Empty or adjust it as needed

Note: If the problem continues, visit Samsung Support for assitsance.

Support >

Empty both the refill and drain tanks before moving to prevent spills. Push from the middle to avoid tipping, not the top or bottom, and use the built-in wheels underneath for easier movement. See the user manual for detailed instructions.

User manual >

Check your user manual for the code’s meaning and solution.

Note: If the problem continues, visit Samsung Support for assistance.

Support >

The Bespoke AirDresser updates through Wi-Fi when connected. Follow the steps in your user manual to start the update and ensure the latest features and fixes are installed.

Support >