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Customer Mechanics

1. Customer goes to one of the following: online (Globe website), Platinum Relationship Managers, Globe Store
2. Customer applies for a new or renews ThePLAN / The PLATINUM PLAN with the Samsung Galaxy S21/S21+/S21 Ultra 5G on January 29-March 31, 2021
3. Customer submits required documents and gets approved within the availment period.
4. If customer ordered online, customer selects direct delivery.
5. Customer receives the selected device based on the delivery date indicated after the order.
6. Other guidelines:
a. For direct delivery:
i. Is delivery free of charge? Yes. Delivery is free of charge.
ii. If the customer is not around, can an authorized representative receive the item? Only customer can receive the item, unless the customer advised Globe that an authorized representative will receive the order.
iii. What should the customer present to receive the package? A valid ID of the customer or of the representative, whichever name is indicated during the process.
iv. Is there a receiving form that customer will be provided after receipt of item? Yes, there is a delivery note that needs to be signed.
7. Customer gets the following as part of the launch bundle offer. Freebie allocations and colors are limited. Freebies are dependent on the type of postpaid subscriber, which channel it was applied and date of postpaid application & approval. Date of postpaid application and approval and must fall on the specified dates below:
Model Launch Bundle Date of Postpaid Application and Approval
Galaxy S21 Ultra 5G / S21+ 5G / S21 5G [All Channels] Free Galaxy Tab A 8.0 + Free 25W Wall Charger/PD Adapter Jan 29 - Feb 10, 2021
Free S21 Cover [ONLINE NEW & RECON SUBSCRIBERS EXCLUSIVE] + Free 25W Wall Charger/PD Adapter [All Channels] Feb 11 - Mar 31, 2021
S21 Model [ONLINE NEW & RECON SUBSCRIBERS EXCLUSIVE]
Free S21 Cover (Feb 11-Mar 31, 2021 only)
S21 Ultra 5G S21 Ultra Silicone Cover with S Pen
S21+ 5G S21+ LED View Cover
S21 5G S21 LED View Cover
8. Customer may claim their purchased S21 Ultra 5G / S21+ 5G / S21 5G unit from Globe.
9. Customers will be able to redeem their freebies by registering in the Samsung redemption website:
For the FREE Galaxy Tab A 8.0 + 25W Wall Charger/PD Adapter Bundle (Jan 29-Feb 10, 2021):
Globe Postpaid customers
Globe Platinum/EG/SG
For the FREE S21 Cover + 25W Wall Charger/PD Adapter Bundle (Feb 11-Mar 31, 2021):
Globe Postpaid customers
Globe Platinum/EG/SG
10. Customers must follow the step by step procedure in the Samsung redemption website to claim the freebie items.
11. Customers can redeem their freebie until May 31, 2021
12. Customer must upload the following:
a. Globe Postpaid customer:
Screenshot of the device IMEI
Valid ID (matches name on the Official Receipt)
Official Pre-order acknowledgement received by Customer (SMS Screenshot or E-mail Screenshot, matches name on the Valid ID)
b. Globe Platinum/EG/SG customer:
Screenshot of the device IMEI
Valid ID (matches name on the Official Receipt)
13. The freebie items shall be delivered to the customer’s registered address.
14. The customer shall not be able to redeem their free item at the Globe store where the phone or handset was purchased.
15. Delivery lead time upon successful validation of redemption documents (validation lead time of 7-14 working days):
Metro Manila: 7 working days
Luzon: 10 working days
Visayas / Mindanao: 12 working days
*Delivery of freebie lead times indicated above assumes that delivery location is NOT under Enhanced Community Quarantine or Modified Enhanced Community Quarantine (ECQ/MECQ). Otherwise, delays in delivery is expected.
**Lead times indicated above may be subject to change until further notice
16. Only S21 Ultra 5G / S21+ / S21 5G units purchased within the promo period are valid for this promotion.
17. Colors are limited. Customers cannot choose the color of the freebies.
18. This offer is not convertible to cash
19. This offer cannot be availed with other promotions, unless otherwise stated.
20. Samsung reserves the right to refuse delivery to locations that it deems unsafe / unreachable. In this case, another delivery address shall be provided by the customer.

Terms and Conditions

1. Offers will not apply to returned defective products where the customer opted for a refund instead of a replacement. Any free item received shall be returned/surrendered to Samsung in good condition if products purchased are returned and a refund was given by Samsung.
2. The free item/s shall be delivered to the customer’s preferred delivery address as indicated in the RMS. Samsung reserves the right to refuse delivery to locations that it deems unsafe or unreachable. In this case, another delivery address shall be asked of the customer to provide.
3. Samsung shall not be liable for failure of the customer to redeem free item/s due to factors beyond Samsung’s control.
4. Samsung will not be liable for and will not replace any lost, damaged or stolen gifts.
5. Samsung reserves the right to reject any redemption when (i) redemption documents are incomplete or not in accordance with the form prescribed by Samsung and, in any or both instances, customer is not able to complete or comply with the prescribed format within the redemption period, (ii) any and/or all of the redemption documents is/are falsified, tampered or fraudulent in any way, and (iii) if Samsung believes in its sole discretion that the redemption is not in accordance with these terms and conditions.
6. For authorized representatives who will receive the free item/s, kindly present an authorization letter from the customer with a copy of his / her valid ID and a copy of the authorized representative’s valid ID. Alternatively, the authorized representative may simply present the delivery code sent to the customer via email.

Per DTI Fair Trade Permit No. FTEB-112471 Series of 2021.
Terms and Conditions apply.