1. |
The Samsung Galaxy S21/S21+/S21 Ultra 5G are available for purchase with Smart Signature, Signature 5G and Infinity Plans.
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2. |
Customer purchases a Samsung Galaxy S21 Ultra, S21+ or S21 from any participating channel by applying for a renewal Smart Postpaid Plan (Signature or Infinity) within the indicated promo period.
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3. |
Customers gets the following as part of the launch bundle offer. Freebie colors may vary. Date of postpaid application must fall on the specified dates below and subsequently gets approved:
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Promo Duration |
Participating Channel |
Qualified Subscribers |
Freebies |
April 12-30, 2021 |
Smart Stores, Satellite Branches and Post Field Sales |
NEW and RECONTRACTING |
Galaxy Buds Pro worth ₱9,990 |
Smart Telesales |
Smart Online Store |
Smart infinity Relationship Managers |
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4. |
Only approved and successful subscriber postpaid plan applications are eligible to redeem the freebie. Basis of purchase date is the date of postpaid plan application.
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5. |
Standard Smart Postpaid Terms and Conditions apply to all applications.
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6. |
Change of Ownership is not allowed within one's contract period.
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7. |
Approval of all applications is subject to credit parameters and guidelines.
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8. |
Customers will be able to claim their handset: Galaxy S21/S21+/S21 Ultra 5G depending on where they availed it: through the Smart Store if ordered via Smart Stores, Satellite Branches and Post Field Sales or direct delivery for orders made through Telesales and Smart Online Store.
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9. |
Upon claiming, customer needs to present the following:
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Official receipt of the down payment
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Valid ID matching the official receipt
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10. |
This offer is not convertible to cash.
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11. |
Customers will be able to redeem their freebies by registering in the Samsung redemption website:
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12. |
Customers must follow the step by step procedure in the Samsung redemption website to claim the freebie items.
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13. |
Customers can redeem their freebie until June 30, 2021
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14. |
Customer must upload the following:
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15. |
Smart Signature customers:
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a. |
Screenshot of the device IMEI
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b. |
Valid ID (matches name on the Official Receipt)
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c. |
Official Pre-order acknowledgement received by Customer (SMS Screenshot or E-mail Screenshot, matches name on the Valid ID)
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16. |
Smart Infinity/Enterprise customers:
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a. |
Screenshot of the device IMEI
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b. |
Valid ID (matches name on the Official Receipt)
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17. |
The freebie items shall be delivered to the customer’s registered address.
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18. |
The customer shall not be able to redeem their free item at the Smart store where the phone or handset was purchased.
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19. |
Delivery lead time upon successful validation of redemption documents (validation lead time of 7-14 working days):
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a. |
Metro Manila: 7 working days
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b. |
Luzon: 10 working days
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c. |
Visayas / Mindanao: 12 working days
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*Delivery of freebie lead times indicated above assumes that delivery location is NOT under Enhanced Community Quarantine or Modified Enhanced Community Quarantine (ECQ/MECQ). Otherwise, delays in delivery is expected. **Lead times indicated above may be subject to change until further notice
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20. |
Only S21 Ultra 5G / S21+ / S21 5G units purchased within the promo period are valid for this promotion.
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21. |
Colors are limited. Customers cannot choose the color of the freebies.
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22. |
This offer is not convertible to cash
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23. |
This offer cannot be availed with other promotions, unless otherwise stated.
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24. |
Samsung reserves the right to refuse delivery to locations that it deems unsafe / unreachable. In this case, another delivery address shall be provided by the customer.
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25. |
Servicing and after sales of freebies should be care of Samsung (One (1) year warranty at any Samsung Service Center).
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26. |
For any concerns related to the freebies, they may reach out to the Samsung hotline:
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a. |
#GALAXY (#425299) Toll free, all networks.
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b. |
Landline: 02 8-422-2177
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27. |
All complaints and queries regarding their Smart Postpaid Plan or handsets may be attended to by Smart’s toll-free 24/7 Hotline that may be reached by dialing *888 from any Smart Postpaid or Prepaid line.
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