General delivery services, fees & coverage
Free delivery nationwide for mobile products.
Customers who purchase Samsung Home Appliances, Monitors, TVs, or Sound Devices with a cart value above ₱30,000 may avail free delivery from July 12, 2025 to December 31, 2025. Otherwise, shipping fees will be indicated upon checkout.
The Samsung Online Store works with professional logistics partners to deliver your order directly. Small items such as mobile devices and accessories are shipped in parcel packages while large products such as washing machines and refrigerators are delivered to you by our delivery partners.
Once your order is placed, we will prepare and package it for shipping within 2 business days (excluding weekends and holidays). For orders placed after 3:00 PM, an additional 1 business day will be included prior to shipping. Upon dispatching it to our partner courier, standard delivery lead time will follow, which may vary depending on your address.
For mobile products:
Metro Manila - 2 to 4 business days
North/South Luzon - 3 to 6 business days
Visayas - 5 to 7 business days
Mindanao - 6 to 9 business days
For other audio/video products, monitors, and digital appliances:
Metro Manila - 3 to 5 business days
Serviceable GMA (Bulacan, Laguna, Cavite) areas - 4 to 7 business days
For select TV and sound device products only:
Other serviceable North/South Luzon areas – 7 to 9 business days
Serviceable Visayas/Mindanao areas – 13 to 16 business days
Product pre-orders will indicate a different delivery lead time.
You may also refer to the estimated delivery date displayed during checkout or on My Page > Orders after you’ve placed your order.
Check here for the list of delivery areas we cover.
1. |
Customers who purchase a Samsung Home Appliance, Monitor, TV, and Sound Device product that is above ₱30,000 may avail free delivery from July 12, 2025 - December 31, 2025. |
2. |
Customers must buy via Samsung.com/ph, third-party distributors, EPP, ShopApp, to avail of promo. |
3. |
All customers buying in the participating platform are entitled to the discount. |
4. |
Free items are not convertible to cash or special discount. |
5. |
This promo is not valid for B2B or Institutional transactions. |
6. |
Samsung reserves the right to refuse delivery to locations that it deems unsafe / unreachable. In this case, another delivery address shall be asked of the customer to provide. |
7. |
The promo is not convertible to cash. |
8. |
Promo is stackable with other Samsung promos. |
9. |
Mobile items that are bought within the purchase are not entitled to this promotion. |
Per DTI Fair Trade Permit No. FTEB-231368 Series of 2025.
Delivery fees can vary based on factors such as the model of the product, the delivery area, and other logistical considerations. For detailed information about delivery fees and any potential discounts or promotions, I recommend checking our official website or contacting our customer service directly. They can provide the most accurate and up-to-date information regarding our delivery policies.
If your address or postal code is not listed in Samsung's delivery area matrix, it may mean that the specific location is not currently supported for delivery by Samsung. In such cases, there are a few steps you can take:
1. |
Verify the Address: Double-check the address or postal code to ensure there are no errors or typos. |
2. |
Contact Customer Service: Reach out to Samsung's customer service for clarification. They can provide information on whether your area is eligible for delivery and if there are any alternatives available. |
3. |
Alternative Delivery Options: Check if store pickup from a nearby store is an available option for the product you are trying to purchase. |
For the most accurate and specific assistance, contacting our Samsung's customer service directly would be the best course of action.
As of this writing, we do not provide an option for customers to pick up appliances themselves.