What to do when my washing machine does not fill up or drain?

Last Update date : Feb 19. 2024

In case your washing machine doesn't drain or fill up, it could be because of a clogged filter or twisted hose. The below instructions are a good guide to solving some of the most common problems related to draining or water supply issues, including cleaning filters.

Below instructions are the most common cases to check the problems. Therefore, if you still have a problem, please contact the customer service center. (Below instructions may apply to some models only.)

Check the basic options of the washing machine

When the washing machine does not work, please check that the door is tightly closed. The washing machine should be plugged in and powered on. Please also make sure the water source valve is completely connected and turned on. 

Check the proper connection of the hot- and cold-water hose

There are two types of water hose (hot and cold) located at the back of the washing machine and it needs to be connected to the respective valve. Also, check to see if the hot and cold-water supply hoses are not kinked and both water supply valves are completely open, and the hose filter has no issues inside.

Check the error code on the display panel

  • Occasionally, the 4C (4E) error codes might be displayed because of a blockage of the dispenser drawer. 
  • The most common reason is a problem with the water supply, or a blocked or kinked water supply hose. In this situation, the washing machine will drain for 3 minutes and the power button will be inoperative. In this case, please clean the debris filter and mesh filter.
  • However, 4C (4E) errors can also be caused by poor water supply valves, water pressure, poor water hose installation, poor water level sensor, poor air hose, poor connector contact, poor mainboard, etc. 
  • Therefore, it is recommended to contact the customer's service center if the problem is not resolved after you have done what you can.

Find more about Samsung Washer Error Codes to diagnose your problem with youe washing machine

Cleaning the filters on the washing machine

In order to solve a water supply or draining issue, it is recommended to clean the filters on the washing machine. There are two types of filters on the product, one is inside of the water hose and the other is a debris filter on the bottom of the washing machine.

Take extra care when removing the HOT water connection to avoid possible injury. (Turn off the hot and cold water supply tap before cleaning the inlet hose filters.) Also, when you have finished cleaning, turn on the faucet and then make sure the connections are watertight. 


Step 1. Unscrew the hose and pull out the mesh filter.

unscrew the hose and pull out the mesh filter

Step 2. With a pair of pliers gently pull out the mesh filter from the end of the hose.

gently pull out the mesh filter from the hose

Step 3. Rinse it under water. In addition to the mesh filter, also clean the inside and outside of the threaded connector.

rinse the filter under water

Step 4. Push the filter back into place.

push the filter back into place

Step 5. Screw the hose back onto the washing machine.

screw the hose back

Verify the debris filter is not clogged. If you need a clean the debris filter, follow the steps below.

Step 1. Open the debris filter cover. 

open the debris filter cover

Step 2. Remove the white drain plug from the emergency drain hose and drain the water in a suitable container.

remove the drain plug and drain the water

Step 3. After the water stops draining from the auxiliary drain hose, remove the debris filter by turning it counterclockwise and pulling it out. 

after water stops remove the debris filter turning it counterclockwise

Step 4. Cleaning the debris filter with a soft brush.

cleaning the debris filter with a soft brush

Step 5. Inspect and clean the filter, and then reinstall it by pushing it in and turning it clockwise until secure. Reinstall the emergency drain hose cap and secure it, too. 

reinstall the filter by pushing it and turning it clockwise until secure

Step 6. Reinstall the cover by placing it into the holes at the bottom of the access panel opening and pushing or folding it into the top.

reinstall the cover


  • You can open the debris filter access cover by inserting a coin or a key into the slot above the access panel and gently prying it open.
  • Before opening the cover, place a towel or basket under it to prevent water damage to the floor.

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