What to do when Samsung washing machine does not spin

Last Update date : Jul 22. 2022

There are several reasons which may explain why your washing machine has stopped spinning. Sometimes it can be because there are sensors in the machine which slow or stop the spin cycle automatically if it detects an issue. 

Use the guide below to determine the reason that it has stopped spinning and what you need to do to try to fix it.

Unbalanced load

If your washer isn't spinning properly , it could be because of an unbalanced load, which makes it harder for the drum to spin. An unblanced load also cause errors. "Ub" or "Ur" display is one of the sign that your washer is unbalanced. This may be because the washer is lopsided or because the load inside is uneven. 

Step 1. Make sure the washer is level and adjust the leveling legs if needed.

Step 2. Open the door and redistribute the washing more evenly around the drum.

Step 3. Check that the drum is not over or under-loaded. There should be a hand’s width between the top of the laundry and the top of the drum. If washing a larger item by itself, add more items to the load to prevent them from gathering on one side of the drum.

Step 4. Refer to the user guide to check the cycle selected. If correct for the load, start the cycle again. If not, change the to a more appropriate cycle then start another cycle.

Clean the pump filter

For Front Load Models

Most front load models have an accessible pump filter (also called a debris filter) on the front of the unit, near the bottom. This pump filter requires routine maintenance to be kept clean. The recommended interval is at least once a month, or every 40 washes, whichever is more frequent.

If cleaned often, it will never get clogged, and your washer will stay in good condition. If neglected, it can clog and cause issues with draining and even leaks.

Steps to Clean Debris filter :

Step 1. Open the debris filter.

Debris filter

  • Open the filter access cover located on the lower corner on the front of the washer.

Step 2. Draining the drain hose.

  • Now, find the drain hose and remove the cap. 
 find the drain hose and remove the cap.

  • Be sure to hold the hose tip upright until you have a bowl or container in place.
 Be sure to hold the hose tip upright until you have a bowl or container in place.

  • Depending on how much water was left in the washer, you may have to drain up to 12 gallons of water.

Step 3. Remove the debris filter

  • After draining is complete, replace the cap and put the drain hose back in its place.  
Remove debris filter

  • Now, remove the debris filter by turning counter-clockwise unscrew the debris filter.
Removing debris

Step 4. Check and clean the debris filter of any obstructions. Also, check the drain pump propeller behind the debris filter and make sure it is clear as well.

Check and clean the debris filter

  • Once you are finished, screw the debris filter back into place by turning it clockwise. Run a load of laundry to check for any leaks.
Screw the debris

  • Finally, replace the filter access cover.
Replace the flter

For Top Load Models

  • Drain pipe is hanging or bend - If the drainpipe is hung or bend then please placed it properly on the ground to resolve this issue.
Drain Pipe

ㆍDrain pipe blocked - Remove and clean the drain pipe.

Steps to Clean Drain Pipe :

Step 1. Please remove the drain pipe and clean the pipe in running water.

Step 2. After cleaning the pipe, while fixing it ensure that the drain pipe spreads straight to the drain hole with no obstacles higher than 5cm in the way.

Step 3. Please do not extend the drain pipe more than 3meters

Tips to keep in mind

 If your washer doesn’t drain or spin:

  • Turn the washer off and on at the power point. Give it a few minutes before switching it on.
  • Make sure the drain hose is straightened. If you have a kink in the hose, it may restrict any water from draining.
  • Make sure the debris filter is not clogged.
  • If you are able to open and close the door, close it and press START/PAUSE. The machine will not tumble unless the door is closed.
  • Make sure the drain hose is not clogged.
  • If the washer does not have enough power supplied to it, the washer will not drain or spin temporarily until it receives sufficient power to operate normally.
  • Check the fuse or reset your circuit breaker.
  • There may be a pause or soak period in the cycle. Wait briefly and the washer may start.

Note: The displayed image may differ depending on the model.

Thank you for your feedback!

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