Can't connect a Bluetooth device to a Galaxy device

Last Update date : Feb 13. 2021

There could be a number of reasons why a Bluetooth device cannot connect to your phone.  It could be that the device was moved too far away from the Galaxy device, or the Bluetooth function was accidentally turned off. If you are still unable to set up the Bluetooth pairing, this guide will go over different scenarios and helpful tricks that will help get your wireless devices working together.

Check your phone's Bluetooth connection

1 Open the Bluetooth Settings.

Make sure Bluetooth is enabled on your phone. To check if it's turned on, swipe down from the top of the screen to open the Quick settings panel. Tap the Bluetooth icon to turn it on. 

2 Check the device's current connections.

If you've previously paired your Bluetooth device to another device that is in range, try disconnecting it from that device before pairing it with a new one.

3 Check the Bluetooth range.

In order to connect, most Bluetooth devices need to be within 10 meters from the phone. Make sure the devices are close enough; otherwise, they will not connect.

4 Restart both devices.

If possible, restart the Bluetooth device. Then, restart your phone or tablet. This can help fix minor issues and may help the Bluetooth device connect again.

5 Try connecting a Bluetooth device.

From the Bluetooth settings menu, tap Scan, and then select your desired Bluetooth device from the list of available devices. Follow the prompts to complete the pairing.

  • Remove any third-party cases or covers that may interfere with wireless connections.
  • If the Bluetooth device requires a PIN, enter the PIN for the device, and then tap OK.
  • If needed, please refer to the manual that came with the Bluetooth device to confirm the PIN number.
6 Pair another Bluetooth device to the phone

Try pairing a different Bluetooth device to the phone or tablet. If it pairs, there is a problem with the original Bluetooth device that wasn't connecting. You will need to contact the Bluetooth device's manufacturer.

7 Clear the Bluetooth's cache.

You can clear the Bluetooth's data cache on the phone or tablet to completely reset Bluetooth. To do this, open Settings, and then swipe to and tap Apps. Tap More options (the three vertical dots) on the upper right, and then tap Show system apps. Tap Bluetooth, tap Storage and then tap Clear data. Tap OK to confirm.

8 Check both devices for software updates.

Check to see if your phone or tablet has any available software updates and update it as needed.

Also, make sure to check if your Bluetooth device needs any software or firmware updates. These are often overlooked. You may need to contact the manufacturer for instructions if you have a third-party device.

9 Further troubleshooting.

If the third-party Bluetooth device will still not connect, please refer to the manufacturer's support for further troubleshooting.

If you believe the problem is with the Galaxy phone or tablet, please visit the nearest Samsung Service Center. You can also schedule an appointment online.



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