How to reset Galaxy S8/S8+?

Last Update Date : Jan 12. 2018

Q : On previous existing devices, to restart the device I was able to remove the rear cover and

carefully remove the battery. 


However I cannot restart my device using this method since battery for Galaxy S8/S8+ is

“embedded” or  within device by itself.


How do I restart my Galaxy S8/S8+ if device appears to be “frozen” or not responding when I

try to use the touch screen?


A : If your device is frozen and unresponsive, you may need to close apps or turn off the device and

turn it on again. If your device is frozen and unresponsive, press and hold the Power key and the

Volume down key simultaneously for more than 7 seconds to restart it.




If after restarting the device you still find your device freezes sometimes or is sometimes unresponsive,

there are some actions you can try to help correct this symptom:


1. Use the Galaxy S8/S8+ Device maintenance menu to help optimize the device and check for
    “Malware” . (SMART Manager may not be available depending on the region or service provider)
2. Create memory space
3. Check for SW updates for your device
4. Check your device in “Safe mode”
5. Perform a Factory data reset of the device. Before performing the factory data reset, remember to
    make backup copies of all important data stored in the device.


If the problem is still not resolved, visit the Samsung Service Centre nearest you.

Need help? Contact Us for Support.


Monday-Sunday (Including Public Holidays)
8:00 AM - 8:00 PM


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call Support 24/7

Mobile Phones & Tablets Hotline:

#GALAXY (just dial #425299)
[PLDT, Smart & Sun Toll Free]

1-800-8-726-7777 [Globe Toll Free]

(02) 422-2177 [Standard Landline]

Television, Audio & Digital Appliances Hotline:

1-800-10-726-7864 [PLDT Toll Free]

1-800-8-726-7864 [Globe Toll Free]

(02) 422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us