How to submit an error report on Samsung Members app?

Last Update Date : Apr 25. 2019

Samsung Members is growing community of Galaxy professionals that offer all around support, feedback and analysis. It offers services you need from Galaxy-related tips to troubleshooting in one easy-to-use app, together with access to a wealth of information, tips and the latest product news.

 

You can share questions and suggestions, send in queries, get access to detailed solutions and seek help via its exclusive one on one Q&A channel.

How to submit an error report?

When troubleshooting and other relevant guidance doesn't provide an answer, we might ask you to send an Error Report via the Samsung Members app. When doing so, you can send system log data. This process will help us provide the relevant support. 

1 Long press Samsung Members icon on Apps screen and Tap Error reports
Error Reports
2 Tap OK on agreement popup for sending system log data
Tap OK
3 Select Symptom category
Select Symptoms Category
4 Describe problem in detail and SEND.
Send

Thank you for your feedback!

Need help? Contact Us for Support.

Online

Mobile Phones & Tablets
Available 24/7

Television, Audio & Digital Appliances
Monday-Sunday (including holidays)
8:00 AM - 8:00 PM

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Hotline

Mobile Phones & Tablets Hotline:

Just Dial #GALAXY (#425299)
[Free call to all networks]

(02) 422-2177 [Standard Landline]

Available 24/7

Television, Audio & Digital Appliances Hotline:

1-800-10-726-7864 [PLDT Toll Free]

1-800-8-726-7864 [Globe Toll Free]

(02) 422-2111 [Standard Landline]

Available from 8:00 AM to 8:00 PM

* For Toll Free numbers, just directly dial 1-800 followed by the network number.

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us