How to use Safe Mode on Galaxy mobile devices

Last Update date : Oct 14. 2021

If your phone is running slower than expected or freezing (with no pop-up notification letting you know which application is causing it), using Safe Mode can help you better understand what's causing this and what you can do to fix it. 

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Starting Your Phone in Safe Mode

Launching your phone in Safe Mode allows only the core applications to run on your phone enabling you to observe its performance without the impact of your third-party applications. If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

1 Turn your phone off. To do this, press and hold the Power button and tap Power off.
2 When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
3 When the lock screen displays Safe mode will be shown in the lower-left corner of the screen.

Exit Safe Mode:

To turn off Safe Mode, simply restart your phone.

Note: When you exit Safe Mode, some of your customization options (Wallpapers, Themes, Etc.) may be reset to default.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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