Linear light appears around light source and seems to spread on device. Is it faulty?

Last Update Date : Jan 05. 2018

The phenomenon that appears on your camera is not faulty.

It’s normal flare phenomenon and it can occur when shooting under backlight that sun/light is located close to screen frame or fingerprint/foreign matter gets on the lens.
 
Especially, when you take shoot of objects around bright lights, you can easily find it.

At that time, please specify where sun is not so close to the screen or check again once you have removed the foreign material on lens (As foreign matter can remain according wiping method, please wipe the lens in a circle around to remove the foreign material completely).
 
It may differ slightly by lens specification and foreign matter on lens.

Linear light appears around light source and seems to spread on device. Is it faulty?

Thank you for your feedback!

Need help? Contact Us for Support.

Online

Monday-Sunday (Including Public Holidays)
8:00 AM - 8:00 PM

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call Support 24/7

Mobile Phones & Tablets Hotline:

#GALAXY (just dial #425299)
[PLDT, Smart & Sun Toll Free]

1-800-8-726-7777 [Globe Toll Free]

(02) 422-2177 [Standard Landline]

Television, Audio & Digital Appliances Hotline:

1-800-10-726-7864 [PLDT Toll Free]

1-800-8-726-7864 [Globe Toll Free]

(02) 422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us