Samsung TV remote is not working

Last Update date : Sep 22. 2020

There are a number of reasons why your remote may not be working. The most common are physical damage, battery issues, pairing issues, or issues with the infrared sensor on the remote or TV. And if it won't work when you try to use it on your TV, there's a quick check to perform to figure out if it's your remote or your TV at fault. 


Troubleshooting your remote depends on the issue that you're having with it. If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. 

TV changes source or volume by itself
1 Remove the batteries from your remote control.
To eliminate the possibility that the remote is sending commands to the TV, take the batteries out.
2 Unplug the TV.
With the TV powered on, unplug the TV from the wall outlet. If the TV has a One Connect box, unplug it as well.
3 Clean the touch controls.
While the TV is unplugged, use a microfiber cloth to wipe down the touch controls on the bezel of the TV.
4 Plug the TV back in.
Plug the TV back in. Use the touch controls on the bezel to turn the TV back on.
5 Replace the batteries in the remote control.
Batteries that are depleted or incorrectly inserted are the most common reason for a remote to stop working or to work intermittently. We recommend replacing the batteries as a first step and checking that the + and - ends of the batteries correspond with the + and - battery slots in the remote.
Unable to control the TV with the remote
1 Reset the remote.
Remove the batteries and then press Power for 8 seconds to reset the remote. Then reinsert the batteries and try to use the remote again.
2 Check to see if the remote is sending an infrared (IR) signal.
You can check that your TV remote is producing an infrared signal using any digital camera, including the one on your smartphone. Turn on the camera and point the remote at the lens. Press the power, volume or channel buttons on your remote while looking at the phone screen. You should be able to see a light or flash coming from the remote.

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