which is high energy density, long-lasting and safe.
If you find yourself charging your phone too often,
and your battery life has noticeably diminished, visit your nearest service centre.
Your Galaxy either shuts down or activates a safety mechanism to protect the device.
Electrochemical Deterioration of the BatteryThese events occur after repetitive battery use, resulting in electrochemical deterioration.
High levels of deterioration could cause steep and instantaneous voltage drops,
thereby resulting in the device shutting down in order to preserve the electrical components.
Shutdown Due to the Usage EnvironmentAn extremely cold environment may cause a greater drop in voltage.
In this case, the device will shut down to protect its components.
Signs of Battery
even if the screen indicates that there is plenty of battery power left.
If you are having issues with a deteriorated battery, visit your nearest service centre.
This can occur more often in winter,
and the frequency may increase depending
on the level of deterioration.
With high-performance apps like gaming and
camera apps, you may experience a drop in
performance and slow response time.
When to Replace
or any other battery-related issues, visit the nearest service centrer to have your device checked.
Depending on your device's warranty, you may qualify for a free replacement.
We may notify you through a device pop-up message that your battery requires replacement.
01. Click the notification in your ‘Status bar’
02. Check the information on your battery’s status
Try using Phone Care which is available in the Samsung Members App.
You can check your battery status and optimise its usage in seconds.
Open ‘Samsung Members’ and
tap ‘Get Help’, located at the bottom
Check your battery status through automatic
and interactive checks in ‘Phone Care’
Multi-level Safety DesignIn order to prioritise customer safety and convenience, Samsung has
implemented a multi-level safety check during device production.
Multiple tests are performed to accommodate not only the battery design
but also impact mitigation for dropped devices.
Both design safety and software protection algorithms are crucial
factors in production.
※ Test type and scope may vary depending on the product.