If you find yourself charging your phone too often,
and your battery life has noticeably diminished, visit your nearest service centre.
Learn about unexpected device shutdowns.
Electrochemical Deterioration of the BatteryThese events occur after repetitive battery use, resulting in electrochemical deterioration.
High levels of deterioration could cause steep and instantaneous voltage drops,
thereby resulting in the device shutting down in order to preserve the electrical components.
Shutdown Due to the Usage EnvironmentAn extremely cold environment may cause a greater drop in voltage.
In this case, the device will shut down to protect its components.
Signs of Battery
If you are having issues with a deteriorated battery, visit your local Samsung Support Centre for advice.
This can occur in cold winter temperatures,
and the frequency may increase depending
on the level of deterioration.
Certain demanding apps such as gaming and
camera apps, may cause a drop in performance
and decreased response times.
When to Replace
or any other battery-related issues, visit the nearest service centrer to have your device checked.
Depending on your device's warranty, you may qualify for a free replacement.
We may notify you through a device pop-up message that your battery requires replacement.
01. Click the notification in your ‘Status bar’.
02. Check the information on your battery’s status.
Try using Phone Care which is available in the Samsung Members App.
You can check your battery status and optimise its usage in seconds.
Open ‘Samsung Members’ and tap 'Support' on the bottom.
Check your battery status through 'View tests'.
Multi-level Safety DesignIn order to prioritise customer safety and convenience, Samsung has
implemented a multi-level safety check during device production.
Multiple tests are performed to accommodate not only the battery design
but also impact mitigation for dropped devices.
Both design safety and software protection algorithms are crucial
factors in production.
※ Test type and scope may vary depending on the product.