Find your answers here.

• Overview
• How it works
• Getting started
• Payment security
• The technology
• Samsung Pay on Gear
• Loyalty
• Transport
• Prepaid
• Online Payment
• Samsung Rewards
• Citi Pay with Points on Samsung Pay

What is Samsung Pay?

Samsung Pay is a secure and easy-to-use mobile payment service which can be used to make purchases with almost every retailer in Singapore. It enables the use of credit, debit and pre-paid cards by leveraging on a new proprietary technology called Magnetic Secure Transmission^™ (MST) and Near Field Communication (NFC) to make mobile payments more accessible to both merchants and consumers.

What are Samsung Pay's main features?

Samsung Pay uses proprietary Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments. MST and NFC enables Galaxy S21 Series 5G, Galaxy S21 Series 5G, Note20 Series, S20 Series, Z Flip Series, Z Fold Series, Fold, Note10 Series, S10 Series, Note9, S9/9+, Note8, S8/8+, S7/S7 Edge, Note5, S6 Edge+, A52 5G, A52s 5G, A51, A42 5G, A32 5G, M32 5G, A31, A80, A70, A9/A7 (2018), A8 Star, A8/A8+ (2018), A5/A7 (2017), A5/A7 (2016), A9 Pro (2016), J7 Pro, Galaxy Watch4, Watch3, Galaxy Watch Active2, Galaxy Watch Active, Galaxy Watch, Gear Sport and Gear S3 to make secure transactions with almost every retailer in Singapore.

How does Samsung Pay work?

Samsung Pay enables users to make in-store contactless payments using a Samsung Galaxy S21 Series 5G, Note20 Series, S20 Series, Z Flip Series, Z Fold Series, Fold, Note10 Series, S10 Series, Note9, S9/9+, Note8, S8/8+, S7/S7 Edge, Note5, S6 Edge+, A52 5G, A52s 5G, A51, A42 5G, A32 5G, M32 5G, A31, A80, A70, A9/A7 (2018), A8 Star, A8/A8+ (2018), A5/A7 (2017), A5/A7 (2016), A9 Pro (2016), J7 Pro, Galaxy Watch4, Watch3, Galaxy Watch Active2, Galaxy Watch Active, Galaxy Watch, Gear Sport and Gear S3. Samsung Pay's main features are its proprietary MST technology and its NFC payments capability which makes it the most accepted mobile payment solution.

Which payment cards can I register to Samsung Pay?

The current list of Samsung Pay supported cards includes:

American Express	All Personal and Corporate Cards issued by American Express International Inc. in Singapore. Click here for full list of supported cards
Citi	All Consumer Visa & Mastercard® Credit and Debit Cards
CIMB	All Consumer Mastercard®Credit and Debit Cards
DBS	All Consumer Visa & Mastercard® Credit and Debit Cards
Maybank	All Consumer Visa & Mastercard® Credit and Debit Cards
OCBC	All Consumer Visa & Mastercard® Credit and Debit Cards
POSB	All Consumer Visa & Mastercard® Credit and Debit Cards
Standard Chartered	All Consumer Visa & Mastercard® Credit and Debit Cards
UOB	All Consumer Visa & Mastercard® Credit and Debit Cards

Which devices are compatible with Samsung Pay?

Samsung Pay is supported on the following: Galaxy S22 Series 5G, S21 Series 5G, Note20 Series, S20 Series, Z Flip4 5G, Z Fold4 5G, Z Flip3 5G, Z Fold3 5G, Note10 Series, S10 Series, A73 5G, A53 5G, A33 5G, A52 5G, A52s 5G, A32 5G, Watch5, Watch4, Watch3, Watch Active2.

This list is not exhaustive, and there might be other Samsung devices that are compatible with Samsung Pay.

Please check your card issuer's policies for transactions in foreign countries. If you can use your card in the country you are travelling to, you should be able to use Samsung Pay to make your payment.

Why should I use Samsung Pay instead of my plastic cards?

Samsung Pay offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. In addition, Samsung Pay adds a level of security to your payment information that physical cards don't have.

How do I make in-store purchases with Samsung Pay?

1. Launch Samsung Pay by either swiping up from the home button.
2. Select the card you want to pay with by swiping left or right.
3. Authenticate with your fingerprint or iris and tap your phone on either the MST card reader or NFC reader to complete the transaction. Alternatively, enter your 4-digit Samsung Pay PIN if you have chosen not to use intelligent scan, fingerprint or iris features.

Can Samsung Pay make online purchases?

Yes. Samsung Pay is currently enabling simple and secure in-store payments and online purchases.

How can I cancel a payment made using Samsung Pay?

Cancelling a payment made with Samsung Pay is the same as a physical card. The exact process will depend on the policies of your card issuer and the merchant you made the purchase from.

How do I return a purchase if I used Samsung Pay to make the payment?

All purchases made with Samsung Pay can be returned according to the store's policies. If you return an item paid for with Samsung Pay, the store may require you to tap your phone onto either the MST card reader or the NFC reader to complete the return.

Do I need to have an active internet data connection for Samsung Pay to work?

Samsung Pay requires an active internet data connection for card registration and activation. However, an active internet data connection is not required to make in-store purchases. Ideally, the device should connect to the internet once per day to ensure that Samsung Pay stays updated. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay information.

How can I keep track of purchases I've made with Samsung Pay?

The latest 10 transactions made with Samsung Pay are viewable in the Samsung Pay app for one month from the time of purchase.

In addition, a real-time^* push notification with transaction detail will be sent after each Samsung Pay purchase.

^* Real-time push notifications require an active internet data connection.

For some cards, Samsung Pay is not keeping track of purchases I have made using the app. Is there an issue with the app or my card?

No. Displaying transaction history is not available for all card types or card issuers. Samsung Pay may not show your transaction history depending on the policies set by your card issuer.

In these cases, you can launch your card issuer's app from the Samsung Pay interface if you have the app installed on your device; or visit your card issuer's website or login in to your online banking portal to view transaction information.

The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?

No. The card displayed in Samsung Pay may not always exactly match the physical card.

The key points to look for are:

1. The Card Issuer (American Express, Citi, CIMB, DBS, Grab, Maybank, OCBC Bank, POSB, Standard Chartered Bank, UOB)
2. The Card Network (American Express, Mastercard^®, Visa)
3. The last four digits of the physical card.

What should I do if I lose my original payment card and then receive a replacement card?

The payment cards on Samsung Pay are digital versions of your physical payment cards. If you lose your original payment card and then receive a replacement card, you may need to remove the original payment card from Samsung Pay and register the new replacement card.

For your convenience, many card issuers will link your new physical card number to your digital card number in Samsung Pay. This allows you to still have access to your purchasing accounts while you wait for the new physical card to arrive.

Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?

Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token, or digital card number, that has been assigned to your device for that card. If you wish to suspend you physical card, please contact your card issuer for assistance.

How is my default payment card in Samsung Pay determined?

To set the default payment card in Samsung Pay;

1. Go to Settings in Samsung Pay app
2. Tap on Set default card
3. Enabled the feature
4. Choose ONE card from your favourite card list

The cashier is asking me for the last four digits of my card number. I provided them the number, but the transaction failed. What went wrong?

In rare cases, the merchant may ask the you for the last four digits of the card number.

You will need to provide the last four digits of the digital card number, instead of the last four digits of the physical card. For ease of use, it is located on the left side of the card on the Samsung Pay screen, and in the main app when viewing your registered cards.

What is the "Retry" button I see when I am trying to make a payment?

The "retry" button appears when the countdown timer has reached its end and the device has not detected a MST or NFC payment or has not received a notification of a successful payment.

The "retry" button allows you to restart the payment process without re-authorisation using your fingerprint or Samsung Pay PIN.

Note: When a MST or NFC transaction has been completed, the retry button will not be shown. In addition, if a payment success notification is received, the retry button will not be shown.

Can I use Samsung Pay at an ATM?

Yes. You can now use your UOB card on Samsung Pay to withdraw cash from UOB ATMs. Please visit https://www.uob.com.sg/personal/eservices/atms/contactless-cash-withdrawal.page for more information.

What do I need to start using Samsung Pay?

To use Samsung Pay, you need:

• A compatible Galaxy device^*
• A supported payment card from a participating bank
• A Samsung account
• Intelligent Scan, iris, fingerprint or Samsung Pay PIN
• To be located in the country of the participating card issuer^**

^* Compatible Devices: Galaxy S22 Series 5G, Galaxy S21 Series 5G, Note20 Series, S20 Series, Z Flip Series, Z Fold Series, Fold, Note10 Series, S10 Series, Note9, S9/9+, Note8, S8/8+, S7/S7 Edge, Note5, S6 Edge+, A52 5G, A52s 5G, A51, A42 5G, A32 5G, M32 5G, A31, A80, A70, A9/A7 (2018), A8 Star, A8/A8+ (2018), A5/A7 (2017), A5/A7 (2016), A9 Pro (2016), J7 Pro, Galaxy Watch4, Watch3, Galaxy Watch Active2, Galaxy Watch Active, Galaxy Watch, Gear Sport and Gear S3.
^** Participating card issuer: American Express, Citi, CIMB, DBS, Grab, Maybank, OCBC, POSB, Standard Chartered and UOB

How can I register my card?

Cards can be either automatically registered by scanning your physical card with Samsung Pay or manually inputting the card information. Then, depending on the policies set by your bank, Samsung Pay will prompt you to verify your identity through a text message, or a phone call.

How many cards can I register into Samsung Pay?

You can register up to 10 credit/debit/private label credit/prepaid cards in Samsung Pay.

Can I register the same card with more than one device using Samsung Pay?

Yes. The total number of devices you can register a card may vary. Contact your card issuer for more details on the number of devices you can register your card on.

How long will it take for my card to activate after registering it to Samsung Pay?

The average amount of time between the request for activation and approval will be within minutes, but can take up to 10 minutes after any additional verification requirements to be met. If this amount of time has been exceeded, remove the card from Samsung Pay and register it again. Contact your card issuer for assistance if you continue to encounter issues.

When I attempt to register a card on Samsung Pay, a message tells me that it cannot accept my card and to contact my bank. What can I do?

We suggest you contact card issuer for further information. Not all card types are eligible to use with Samsung Pay. In addition, there may be other steps required prior to registering a card with Samsung Pay. Only your card issuer will have these details.

Can I use Wi-Fi^® to register my card in Samsung Pay?

Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi^®, we suggest switching to a cellular data connection.

Can I register a card when I am outside Singapore?

Yes. However, attempting to register and activate a card while you are outside Singapore may require you to contact your bank during the registration process. Data/call roaming charges may apply for any overseas SMS or calls.

Can I use the same payment card on more than one device using Samsung Pay?

There are no restrictions on adding the same payment card to multiple devices. The total number of devices you can add for the same card may vary with the card issuer. For additional information, contact your card issuer.

How can I create my own Samsung Pay account?

When you open Samsung Pay for the first time, you will be prompted to sign in to a Samsung account. If you do not have an account, you can create one at that point in time.

How secure is Samsung Pay?

Samsung Pay uses tokenisation, a Secure Environment, and Samsung KNOX to secure your payment information. In addition, you can verify either with your irises, fingerprint or a 4-digit PIN when making purchases.

What is tokenisation?

Tokenisation is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific 'Token' which acts as a surrogate value. In mobile payments, 'Tokens' are used to protect your payment information and to reduce the security risks inherent to plastic cards.

What is a Secure Environment, or Trusted Execution Environment?

A Secure Environment is a physically segregated chip in the phone which only allows access to highly sensitive operations/information such as fingerprint and payment information. Normal applications and malware have no access to the information in a Secure Environment.

How is Samsung KNOX used with Samsung Pay?

Samsung KNOX runs scans to see if your device is secure. Samsung KNOX will permanently disable Samsung Pay on a compromised device in order to protect your payment information.

Does Samsung Pay store my personal/payment information on a server or my device?

No. Samsung does not store your personal/payment information on a Samsung server or your device. Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer. Only a device-specific 'Token' which is used to replace your sensitive payment information is stored on the device.

What should I do if my device is lost or stolen?

If your device is lost or stolen, you can use Samsung 'Find My Mobile' service to lock Samsung Pay (remotely disable) or to wipe out Samsung Pay (remove all the payment cards registered on your device).

If I were to switch phones, do I need to add the cards all over again?

Yes. You would need to register your cards again if you were to change your phone.

Does Samsung Pay have access to my bank accounts?

No. Samsung Pay does not have access to your bank accounts.

Will my Samsung Pay information still be on my device if it is formatted?

No. Formatting your device will remove all payment cards registered on your device.

How do I use "Find My Mobile" to manage Samsung Pay?

If your device is lost or stolen, your payment information will not be accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung 'Find My Mobile' service can remotely lock or delete your payment cards on Samsung Pay.

What is Magnetic Secure Transmission^™ (MST)?

MST is a groundbreaking method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Galaxy device to a standard card reader. MST turns every card reader into a contactless payment receiver.

What is Near Field Communication (NFC)?

NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.

What is the difference between MST and NFC technology?

For Samsung Pay, either MST or NFC technology can be used to make secure, contactless transactions. The key difference is that almost 90% of all merchants can accept MST transactions, which makes Samsung Pay one of the most accepted mobile payment service in the market.

Which is more secure, MST or NFC?

For Samsung Pay, either MST of NFC technology can be used to make secure, contactless transactions. The key difference is that almost 90% of all merchants can accept MST transactions, which makes Samsung Pay one of the most accepted mobile payment service in the market.

How close does the device have to be to the card reader for MST or NFC to work?

The device must be placed within 5cm of the card reader in order for MST or NFC to work.

How accurate is the fingerprint scanner?

The fingerprint scanner is very accurate. It has a "False-Acceptance Rate" of less than 0.00002%.

What happens if my fingerprint is not recognised?

You can enter the Samsung Pay PIN you created as a backup option. Samsung Pay will remove the data from the app and de-register all linked cards if the fingerprint is not recognised after 20 consecutive attempts, and if the Samsung Pay PIN has been entered incorrectly.

Can I use iris authentication in Samsung Pay?

Yes. If you have a device that supports iris scanning, you can use iris authentication.

How do I enable iris authentication on Samsung Pay?

Please follow the steps below:

1. Please check whether you have registered your iris on your device.
   If not, please register your iris in your device.
2. Launch Samsung Pay app, select Settings.
3. Select iris and click on the irises button.
4. Position your device for iris verification.

How do I register my iris in my device?

1. On the Apps screen, tap Settings.
2. Tap Lock screen and security.
3. Tap irises.
4. To use your irises to unlock your device, you must set a pattern, PIN, or password. Remember it, as you will need to use it when the device has been restarted or device has not been used for more than 24 hours.
5. Before using the iris recognition camera and LED, read disclaimer and keep the precautions in mind. Then, tap OK.
6. Read the on-screen instructions and tap CONTINUE. To register only one of your irises, tap "You can choose to register only 1 iris."
7. Now, hold your device 25~35cm away from your face with the screen facing towards you and position your eyes in the circles shown on the screen. And, remove your glasses or contact lenses because wearing glasses or contacts when unlocking your device or verifying your identify may cause the device to have difficulty recognizing your irises.
   Keep your eyes open fully and look at the top of the screen. Iris recognition may not work properly in direct sunlight. For best results, avoid direct sunlight and perform this process indoors.
   Also, keep the camera clean as dirt and debris on the iris camera, LED sensor, or proximity sensor may cause the device to have difficulty recognising your irises.
   Position your eyes inside the circles on the screen and open your eyes wide. The iris recognition camera will scan your irises.
8. When an iris lock pop-up window appears, tap ENABLE to use your irises to unlock the screen.
9. When you swipe in any direction on the locked screen, the iris recognition screen will appear.
   Look at the screen to scan your irises. If your iris is not recognized within 10 seconds or if you are too close, the device will automatically stop iris recognition to protect your eyes.

Iris recognition does not seem to work properly at times. What could be the cause?

Screen accessories such as screen protectors (privacy protection films, tempered glass protectors) & stickers might obstruct the proximity/light sensor area of the iris scanner.
If you are using any of the above accessories, please check if they are blocking the proximity/light sensor area.
Dirt and debris on the iris camera, LED sensor, proximately sensor may cause the device to have difficulty recognising your irises.

Is it possible to register the iris pattern using one eye only?

Yes, It is possible to register iris pattern using one eye.

Is it possible to register and use irises from multiple people in just one device?

No, you are limited to only having 1 iris registered at any point in time to be used for authentication purposes per device.

Is it possible to use both iris scan and fingerprint authenticaton together?

Yes, It is possible to use both iris scan and fingerprint authentication together. Simply select your preferred method during authentication.

Will iris scan work with glasses, sunglasses or contact lens?

Wearing glasses with a strong prescription, sunglasses or color contact lenses may cause the device to have difficulty recognising your irises. If you are wearing such lenses, remove them before registering your irises.
And, when wearing glasses, the light reflected from glass surface can interfere with the sensor, leading to failure in iris recognition in some cases. If it is the case, please try taking your glasses off or adjust the angle of sight.

Is there any possibility of the personal iris information stored in the device being hacked?

Iris information is digitised and saved in the trust zone as an encryption code.

Which devices support iris authentication on Samsung Pay?

Only Galaxy Note9, S9/S9+, Note8 and S8/S8+ are supported at the moment.

If I send in my phone for repair, do I have to reset Samsung Pay?

All payment information in Samsung Pay will be deleted. You will need to set up Samsung Pay and add your payment card information again.

If I reset my device, what happens to my Samsung Pay service?

When performing a factory data reset, all payment information in Samsung Pay will be deleted. You will need to set up and add your payment card information on Samsung Pay again after your device has been reset.

What should I do if I have an issue adding a payment card to Samsung Pay?

Please contact the card issuer and verify you are adding an eligible payment card. Some cards from participating banks may not be supported in Samsung Pay.

Samsung Pay also requires an active internet data connection when adding a payment card. Ensure that you are connected to the internet via a Wi-Fi^® network or your cellular data connection.

How does Samsung Pay work on Gear?

Samsung Pay works on Gear by using Near Field Communication (NFC) and Magnetic Secure Transmission (MST) technologies, allowing users to make a payment almost anywhere.
Once you have enabled Samsung Pay on your Gear, you can pay by launching the app, selecting desired card, and holding your Gear near the payment terminal, even if you don’t have your phone with you. And it’s safe. Payments have to be authenticated by your secure PIN.

Samsung Pay on Gear doesn’t store or share your payment information, so you can pay without worries.

Please note that Galaxy Watch4, Watch3, Galaxy Watch Active2, Galaxy Watch Active, Galaxy Watch and Gear Sport only support NFC payment.

What are the device/OS requirements for Samsung Pay on Gear?

Any Samsung Galaxy & Non-Samsung Galaxy phones with Android OS version 4.4 or above which support Galaxy Wearable application.

How do I install Samsung Pay for Gear?

If you are using a non-Samsung Galaxy device:

1. Please install Galaxy Wearable App from Google Play Store.
2. Launch Galaxy Wearable App
3. Tap on Open Samsung Pay from "Info" tab on Samsung Pay from "Settings" tab.

If you are using a Samsung Galaxy device:

1. Launch Galaxy Wearable App
2. Tap on Open Samsung Pay from "Info" tab on Samsung Pay from "Settings" tab
3. If you can't locate Galaxy Wearable in your device, please install Galaxy Wearable App from Google Play Store or Samsung Galaxy Store

How many cards can I register into Samsung Pay on Gear?

You can register up to 10 credit/debit/private label credit/prepaid cards in Samsung Pay.

How can I register my card in Samsung Pay on Gear?

You can register your cards through Galaxy Wearable App.

1. Launch Galaxy Wearable App on your phone.
2. Connect your phone to Gear via Bluetooth^® if it is not already connected.
3. Tap on "Open Samsung Pay" under Info tab or "Samsung Pay" on Settings tab.
4. Tap on "Add card" shown on the screen to register your card.
   * There will be a prompt to set up a secure PIN in your Gear if you have not enabled the secure PIN lock.
   
   
   
5. You can either scan your physical cards or enter your cards details to add your cards in Samsung Pay.
   
   
   
6. Depending on the policies set by your issuing bank, Samsung Pay will prompt you to verify your digital card through a one-time-password (OTP) via SMS or a phone call to the bank.
   
   
   

Do cards already registered in Samsung Pay app on my phone automatically import to my Gear?

No. Samsung Pay app in your mobile phone is different from Samsung Pay in Galaxy Wearable App.
You need to register your cards separately in Samsung Gear app in order to use Samsung Pay on your Gear.

How do I use Samsung Pay on Gear?

Once you have activated Samsung Pay on your Gear and added your payment cards, simply press and hold the 'back' key to launch Samsung Pay. Select your desired registered card, press the Pay button on your Gear and place your Gear near to the POS terminal.

How do I make in-store purchases with Samsung Pay on Gear?

1. After putting on your Gear, enter PIN once to authenticate the device.
2. Press and hold the Back button to launch Samsung Pay.
   
3. The last card used or latest card added will be shown (If you have more than one card added, select the card you want to pay by swiping left or right, or by rotating the bezel to select card)
   
4. Tap on the "Pay" button to make payment.
   
5. Place your Gear over the NFC or MST area to pay.
   

Do I need to have an active internet data connection for Samsung Pay on Gear to work?

Samsung Pay requires an active internet data connection for card registration and activation. However, an active internet data connection is not required to make in-store purchases. Ideally, the device should connect to the internet once per day to ensure that Samsung Pay stays updated. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay information.

How can I keep track of purchases I’ve made with Samsung Pay On Gear?

The transaction history is shown in the Samsung Pay companion app in Galaxy Wearable App.

What is the "Retry" button I see when I am trying to make a payment?

"The “Retry” button appears when the countdown timer has reached its end and the device has not detected an MST or NFC payment or has not received a notification of a successful payment.
The “Retry” button allows you to restart the payment process, one additional time, without reauthorisation by using Samsung Pay PIN.

Note: When a MST or NFC transaction is completed, the "Retry" button will not be shown. Additionally, if a payment success notification is received, the "Retry" button will not be shown.

Can I use Samsung Pay on Gear without connecting to my phone?

Yes, you can still use Samsung Pay on Gear without connecting it to your phone.
Most cards will allow you to make up to 10 transactions* before you will need to connect to the internet and refresh the Samsung Pay information.
*Please note that the number of transactions is subjected to the card issuing bank's policies.

How secure is Samsung Pay on the Gear? Without a fingerprint scanner, how can I be sure someone won’t use my cards if I lose my Gear?

Samsung Pay on Gear protects your card information with the advanced security by using tokenisation, KNOX and PIN protection to make secure payments. Cards data is synced to Gear from your mobile device via a secured Bluetooth^® channel.

Once Samsung Pay is activated on your Gear, your smartwatch will enable the PIN protection. You must enter your PIN each time you put on the Gear, and you won’t need to enter your PIN again until you take your Gear off.

Is the Samsung Pay PIN on Gear the same as the Gear device PIN?

Yes. There is only one secure PIN used on the Gear.

Do I have to enter my secure PIN for each payment?

If the Gear is strapped on your wrist, you only have to enter the secure PIN before the first payment. All subsequent payments do not require you to re-enter your PIN. Once you remove the Gear off your wrist, your have to enter the secure PIN again.

How close do I have to place my Gear to the payment terminal in order for the payment to work?

The Galaxy Watch4, Watch3, Galaxy Watch Active2, Galaxy Watch Active, Galaxy Watch and Gear Sport have the NFC transponder located near the top of the watch. Gear S3 also has the magnetic coil in the back to support MST Payments. The Gear should be placed approximately 2.5cm over the NFC or MST area of the payment terminal for the transaction to work.

Please note the Galaxy Watch4, Watch3, Galaxy Watch Active2, Galaxy Watch Active and Galaxy Watch also have the NFC transponder located near the top of the watch.

What is the maximum number of times the PIN can be entered on the Gear before cards are deleted?

After 10 wrong tries, Samsung Pay for Gear will reset. All information and cards registered on the Gear will be deleted.

I can't see the new loyalty feature in my app. How do I get this?

To download the latest version of Samsung Pay,

1. Launch Samsung Pay App
2. Click on ‘Settings’
3. Tap on ‘About Samsung Pay’
4. If your app version is 2.4.33 and below, click 'Update'

How can I add a loyalty card to Samsung Pay?

In Samsung Pay, select “Add” on the top right-hand corner in Samsung Pay and tap on “Add loyalty cards”. Search for and select a retailer from the list of participating retailers. You can scan your loyalty card or manually enter the card number.

Alternatively, click on "Loyalty cards" in Samsung Pay to add your loyalty card.

What if I can't find a loyalty card that I want in the list?

You can add a card manually by selecting “Add a card that is not in the list.”

Can I register cards without barcodes?

Yes. To do so, click “Add a card that is not in the list”. Take a picture of the front and/or back of the card and fill in the relevant information.

How many loyalty cards can I add?

You can add as many loyalty cards as you wish; however, only a total of 12 loyalty/credit/debit/prepaid cards can be added as Favourite Cards. You may select which cards you would like to access with Favourite Cards by selecting “Settings”, then “Manage Favourite Cards”.

How do I present my loyalty card in Samsung Pay to the cashier?

Activate Favourite Cards at the check-out counter or cashier. Swipe right or left to select the loyalty card. If your loyalty card is not added in Favourite Cards, select your card from the banner towards the upper right hand corner of the Favourite Cards screen. Tap on the card and show its barcode (top of screen) to the cashier.

Alternatively, you can select your card from loyalty cards list. Tap on "Tap to use card" and present the barcode/card number to the cashier.

What should I do if the cashier is unable to scan my barcode correctly?

Please show the card number below the barcode to the cashier.

Which devices will support Samsung Pay barcode loyalty feature?

The barcode loyalty feature is supported on Galaxy Note9, S9/S9+, Note8, S8, S8+, S7 Edge, S7, Note 5 and S6 Edge+.

How can I pay for public transport fares using Samsung Pay?

Using your payment card (version 3.8.00 or higher):

1. Go to Transport Card section on the Home tab and tap on the 'START' button.
2. Choose 'Select from payment cards' option.
3. Tap on 'SET' button.
4. Select the card you would like to use as your default transport card.
5. Turn on NFC and change the Default NFC Method to 'Android Operating System' when prompted.
6. In your NFC and payment settings, select Samsung Pay as the default 'Tap and Pay' mode.

In your NFC and payment settings:

1. Select Samsung Pay as the default 'Tap and Pay' mode.
2. You may also check the best NFC position of your phone.

Once you've set your default transport card, simply tap your phone on the card reader. No authentication will be required.

Can I use my wearable to pay for the transport fare?

Once you have activated Samsung Pay on your wearable and added your cards, simply press and hold the 'back' key to launch Samsung Pay. Select your desired payment card, press the Pay button on your wearable and place it near to the card reader.

Which payment card can I set as transport card in Samsung Pay?

Any Singapore-issued Mastercard^® or Visa card that has been added can be set as transport card.

How can I view my transport transaction history?

You can check your transaction history by tapping on View More at the Transport Card section on the Home Tab after adding your default transport card in Samsung Pay.

What should I do if I want to change my default transport card from EZ-Link NFC SIM card to payment card?

1. Go to Transport Card section on the Home tab and tap on View More.
2. Select 'More' option > Add transport card at the Transport Card Details screen.
3. Choose 'Select from payment cards' option.
4. Tap on 'SET' button.
5. Select the Mastercard^® or Visa card you would like to use as your default transport card.
6. Turn on NFC and change the Default NFC Method to 'Android Operating System' when prompted.

Can I still use Samsung Pay for transport fare payment if my phone is out of battery?

No. To use Samsung Pay for fare payment on public transport, please ensure that the battery is sufficient for use for both entry and exit.

If I find my phone is low in battery when exiting MRT gantry/ alighting from bus, can I use my contactless payment card to tap out instead?

Please note that if you use both your Samsung Pay and contactless payment card to travel, they are considered separate payment modes. To enjoy distance-based fares, you will need to choose which payment mode you want to pay with and use the same mode for your whole journey to avoid incurring multiple charges.

Do I need to connect my phone to mobile network for the fare payment?

We recommend that you keep your phone connected to the data network when using it for fare payment.

Will I receive any transaction notification on my card if I used it for transport fare payment?

You will receive transaction notifications and Samsung Rewards Points for transport fare payments made using your Visa card. The fare charges made on your Visa card will be accumulated daily. You will receive a transaction notification for the accumulated transport fares on the next day. Samsung Rewards Points will be awarded according to your Samsung Rewards tier, whenever you receive the transaction notification.

No transaction notifications or Samsung Rewards Points will be provided for transport fare payments made using Mastercard^® card.

Where can I get more information about SimplyGo?

Please visit the TransitLink SimplyGo for more information.

What should I do before adding my GrabPay Card to Samsung Pay?

You must activate your GrabPay Card in the Grab App before you can add it to Samsung Pay. To activate your card, please refer to the steps at GrabPay Card activation.

How can I check the balance of my GrabPay Card?

You can check the balance of your GrabPay Card in the Grab App.

How can I top up my GrabPay Card?

You can top up your GrabPay Card using the Grab App. Visit the GrabPay Card FAQ Page for more details.

How do I add my GrabPay Card to Samsung Pay?

1. Launch the Grab App and retrieve your GrabPay Card details
2. Enter the card details in Samsung Pay
3. Otherwise, you may also tap on “Add to SAMSUNG Pay” button in your GrabPay Card details page to add your card to Samsung Pay.

Which devices running Samsung Pay support online payment?

Online payment is supported on S22 Series 5G, S21 Series 5G, Note20 Series, S20 Series, Z Flip Series, Z Fold Series, Fold, Note10 Series, S10 Series, Note9, S9/9+, Note8, S8/8+, S7/S7 Edge, Note5, S6 Edge+, A52 5G, A52s 5G A51, A42 5G, A32 5G, M32 5G, A31, A80, A70, A9/A7 (2018), A8 Star, A8/A8+ (2018), A5/A7 (2017), A5/A7 (2016), A9 Pro (2016), J7 Pro.

Is the online payment via Samsung Pay secure?

Yes, online payment made with Samsung Pay is just as secure as in-store purchases made with Samsung Pay.

Can I use any of my credit, debit and/ or prepaid cards enrolled in Samsung Pay for online payments?

Yes, in accordance with the credit limit/ balance restrictions imposed by the card issuers. However, American Express cards are not supported at the moment.

Can I use Samsung Pay for online payments?

Yes, as of version 2.8.72, you are able to make online payment with Samsung Pay in the supported merchant apps or websites.

How do online purchases work?

After you have put the items you want in your merchant’s cart, you can checkout and opt to use Samsung Pay, if it is supported by the merchant.

1. At checkout, tap the Samsung Pay button for payment

2. Select the payment card you wish to use and verify your billing/ shipping address. You may wish to change your addresses, if necessary.
3. Authorise the payment with fingerprint/ iris scan or by entering your Samsung Pay PIN.

I’m a merchant. How do I add Samsung Pay as a payment option on my app or website?

You can contact Customer Support at 1800-GALAXYS (1800-4252997) for more information.

What is Samsung Rewards?

Samsung Rewards is a loyalty programme which allows owners of Samsung Pay eligible mobile devices to earn and redeem points by making transactions using Samsung Pay.

Who is eligible for Samsung Rewards?

The Samsung Rewards Programme is open to residents of Singapore who are at least eighteen years of age or older.

How do I register for Samsung Rewards?

To enrol in the Programme, tap on 'Samsung Rewards' within the Samsung Pay App and agree to the Terms and Conditions of the Programme.

Samsung Rewards is available to all Samsung Pay users, with app version 2.8.72 and higher.

To download the latest version of Samsung Pay,
1. Launch Samsung Pay App
2. Click on 'Settings'
3. Tap on ‘About Samsung Pay'
4. If your app version is 2.8.47 and below, click 'Update'

Can more than one person share a Samsung Rewards Account?

No, there is only one Samsung Rewards Account per registered Samsung Account email address.

How do I earn Points in Samsung Rewards?

You will earn Points for each Qualified Transaction using Samsung Pay, depending on your current tier status.

You can upgrade your Tier status any time during the calendar month (through the last day of the month at 11:59 p.m. SGT) by making the required number of cumulative Qualified Transactions. The Tier status will remain in effect as the minimum Tier Status for the following calendar month (through the last day of the month at 11:59 p.m. SGT). You must re-qualify for future calendar months.

Tier	Number of Transactions Made	Samsung Rewards Points Earned per Transaction
Bronze	1-10 transactions	10P
Silver	11-30 transactions	20P
Gold	31-50 transactions	30P

For example: If you make 25 Qualified Transactions in Month 1, you will earn Points based on your "Silver" status for the remaining days of Month 1 and will maintain "Silver Status" for all of Month 2. If you only make five Qualified Transactions in Month 2, your status as of the beginning of Month 3 will now be Bronze.

For Samsung Pay version 2.9.47 and earlier
If multiple transactions are made within five minutes of each other and/or multiple transactions are made when device is not connected to either a cellular or Wi-Fi^® network, you will only earn Points for the first Qualified Transaction.

For Samsung Pay version 2.9.75 and later
if the Qualifying Transaction(s) is made while offline, points for each Qualified Transaction(s) will be received when the device is connected to either a cellular or Wi-Fi^® network.

How long will my Points stay valid for?

Points earned in a particular month will be valid for six months, through the last day of that month at 11:59 p.m. SGT. Points not redeemed during this valid period will expire and be forfeited.

For example, all points earned in January 2021 will (a) expire on 31st July 2021 at 11:59 p.m. SGT; and (b) be forfeited if the points are not redeemed before the expiry date.

Where can I check my Tier status and Point balance?

Your current Tier status and Point balance can be found on your Samsung Rewards main page.

My Tier status has been reset. What happened?

Your Tier status earned will remain in effect up till the last day of the following calendar month, 11:59 p.m. SGT. You must re-qualify your status for future calendar months by completing the number of Qualified Transactions each calendar month.

Can I transfer Points to a different Samsung Rewards Account?

No. Points are not redeemable for cash, transferable or assignable for any reason.

Can I earn and/ or redeem Points from both my phone and Gear?

Yes. You can earn and redeem Points via the Samsung Pay app on your mobile and Gear devices using the same Samsung Account.

What are the rewards available and how do I redeem them?

The rewards available can be found in the Samsung Rewards Catalogue, comprising of products and services provided by both Samsung and 3rd party merchants. This catalogue will be refreshed on a regular basis.

To redeem an item from the Samsung Rewards Catalogue,
1. Tap on 'Redeem Points' in the Samsung Rewards main page
2. Browse through the list of rewards available
3. Tap on the thumbnail image of the reward

All redemptions from the Samsung Rewards Catalogue are final and the Points will be deducted immediately from your Account.

When will I receive my reward?

Rewards will be fulfilled within 24 hours and can be found in your Samsung Pay voucher inventory.

Why can't I redeem a reward?

Check that you have sufficient Points to redeem the reward.

You can contact Customer Support at 1800-GALAXYS (1800-4252997) should you need further assistance.

Can I send a reward to a friend?

Currently, all rewards are non-transferable. You may be able to send a reward to a friend in the near future. Stay tuned!

How does Citi Pay with Points on Samsung Pay work?

Citi Pay with Points on Samsung Pay allows you to redeem a Samsung Pay transaction charged to your eligible Citi Credit Card, using your available Citi Points/Miles on Citi Credit Cards.

How do I know if the transaction is eliglible for Citi Pay with Points redemption?

As soon as you perform the transaction on Samsung Pay, if your Citi Credit Card has sufficient Citi Points/Miles to redeem that transaction, you will receive a notification inviting you to redeem your transaction.

Alternatively, A "REDEEM" button will be displayed for each transaction which is eligible for Citi Pay with Points redemption.

You can view and choose to redeem your Citi Points/Miles for the latest 10 transactions made in the last 30 days.

How do I check my available Citi Points/Miles in Samsung Pay?

You can check your available Citi Points/Miles in the payment cards list or the card details screen.

I have multiple Citi Cards registered in Samsung Pay that are eligible for Citi Pay with Points. Can I combine the Citi Points/Miles from these cards to pay for my purchases?

No. Citi Points/Miles from multiple Citi Credit Cards cannot be combined to pay for your purchases. You can only pay your purchases with available Citi Points/Miles on the same Citi Credit Card.

Can I pay with my Citi Points/Miles for purchases made in foreign currency?

No. Citi Pay with Points will not be eligible for purchases made in foreign currency.

I didn't receive my Citi Pay with Points' notifications. How can I turn on the notification for Citi Pay with Points?

1. Launch Samsung Pay App
2. Tap on 'Settings'
3. Select 'Notifications'
4. Turn ON the setting for 'Citi Pay with Points'

*For Android™ 8.0.0 (Oreo) users, turn on the setting for 'Offer'.