What to do when the load for Samsung Front Loader is Unbalanced?

Last Update Date : Oct 19. 2018

An unbalanced load is when your Washing Machine cannot spread out the clothing properly. The drum will tilt during the spin cycle and the Washing Machine will attempt to redistribute the load automatically by self correcting.

The spin may stop completely and you will see a "Ub" error code.

UB Error Code

Add a few towels to balance the load. Avoid this in the future by never washing too small a load as the load cannot spread out. Again, just add a few towels to balance it.

Put extra clothes to balance the load

When washing large items like comforters or pillows always use the Bedding cycle which has a slower spin and try to wash each item individually and do not put them in the drum folded or rolled. Again, add a few towels to the load for balance!

Choose Bedding option
Do not fold the clothing

Thank you for your feedback!

Need more help? Contact Us.


Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours


We'll respond within 3 to 5 working days of your request.

Email to CEO

Contact the dedicated CEO's office.


For Mobile Device and Samsung Apps Enquiries

(1800 GALAXY S)

From other Product Enquiries

(1800 SAMSUNG)

From Overseas

For Mobile Device and Samsung App Enquiries
+65 69161260

For other Products Enquires
+65 69161261

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Please take note on the revised operating hours for all our Service Centres during this period:

1) Causeway Point
2) Plaza Singapura
3) Vivocity
4) Westgate

Monday to Saturday - 11:00am to 07:00pm
Sunday and Public Holiday - 11:00am to 05:00pm

Contact Us