Whether it's a product repair or just some help and advice. We have numerous authorised service centres across Singapore that can help you. All are fully trained and use genuine Samsung parts in all repairs. Check your product type below to see how you can get the face-to-face support you need. 

Samsung Service Centre

  • Mobile Devices
    Provide Mobile Device and Accessory services only

    Address:
    Samsung Customer Service Centre @ Causeway Point
    1 Woodlands Square #01-01/02, Singapore 738099

    Samsung Customer Service Centre @ VivoCity
    1 Harbourfront Walk #02-28/29
    Singapore 098585

    Operating Hours:
    11:00am to 9:00pm
    (Monday ~ Sunday and Public Holidays)

    Please note:
    Provide your proof of purchase or warranty card for warranty verification. For power related issues, please bring your charger, USB cable and battery for diagnostic purpose.
  • Consumer Electronics & Mobile Devices
    Provide services for all Samsung products

    Address:
    Samsung Customer Service Centre @ Plaza Singapura
    68 Orchard Road #B2-23, Singapore 238839

    Samsung Customer Service Centre @ Westgate
    3 Gateway Drive #02-01, Singapore 608532

    Operating Hours:
    11:00am to 8:00pm (Monday ~ Saturday)
    11:00am to 5:00pm (Sunday and Public Holidays)

    Please note:
    * Provide your proof of purchase or warranty card for warranty verification. For power related issues, please bring your charger, USB cable and battery for diagnostic purpose.

Samsung Drop-off
and Collection Point

  • Mobile Devices
    For customers to drop-off their mobile devices at the nearest available store and our service staff will send the devices to the Service Center for repairing.

    Customers can also collect their repaired devices at the store. The stores provide Drop-off service for Consumer Electronic Products.

    Address:
    Samsung Experience Store @ Jurong Point
    63 Jurong West Central 3, #B1-09/10/11 Singapore 648331

    Operating Hours
    11:00am to 8:00pm (Monday ~ Saturday)
    11:00am to 5:00pm (Sunday and Public Holidays)
    (Break Time: 3:00pm to 4:00pm)

    Please note:
    Provide your proof of purchase or warranty card for warranty verification. For power related issues, please bring your charger, USB cable and battery for diagnostic purpose.

Samsung Concierge Service

  • Mobile Devices
    Provide services such as yearly device upgrade, on-site servicing or repair, discounted out-of-warranty repairs and data switching assistance for Samsung Concierge members

    Address:
    Samsung Customer Service Centre @ Plaza Singapura
    68 Orchard Road #B2-23, Singapore 238839

    Samsung Customer Service Centre @ Westgate
    3 Gateway Drive #02-01, Singapore 608532

    Operating Hours:
    11:00am to 8:00pm (Monday ~ Saturday)
    11:00am to 5:00pm (Sunday and Public Holidays)

    Please note:
    Please provide your proof of purchase or Concierge card for verification.

Samsung Brand Memory Service Centre

  • Memory & Storage
    Provide services for Memory & Storage products

    Address:
    Eternal Asia Distribution (S) Pte. Ltd
    5 Pereira Road, Asiawide Industrial Building, #07-02, Singapore 368025
    Tel: (65) 6224 9388

    Operating Hours:
    9:00am to 12:30pm, 1:30pm to 6:00pm (Monday ~ Friday)
    Closed on Saturday, Sunday and Public Holidays

    Only applicable for Portable SSD, SSD and Memory Cards.

    Please note:
    Please call in before visiting. Upon visiting, kindly provide your proof of purchase & packaging for warranty verification.

Samsung
Air-Conditioner
Spare Part Centre

  • Air-Conditioner
    For customers and dealers to purchase Air-Conditioner spare parts.

    Address:
    Elite Air-conditioning & Engineering Pte Ltd
    45 Kaki Bukit Industrial Terrace, Singapore 416125
    Tel: (65) 6747 7993
    Email: service@eliteair.com.sg

    Operating Hours:
    9:00am to 6:00pm (Monday ~ Friday)
    9:00am to 12:00pm (Saturday)
    Closed on Sunday and Public Holidays

Samsung
Consumer Electronics
Accessory Sales

  • Consumer Electronics
    For customers to purchase Consumer Electronics Accessories

    Address:
    Samsung Customer Service Centre @ Plaza Singapura
    68 Orchard Road #B2-23, Singapore 238839

    Operating Hours:
    11:00am to 8:00pm (Monday ~ Saturday)
    11:00am to 5:00pm (Sunday and Public Holidays)

    Only applicable for Remote Control, Water Filters and Vacuum Bag

    For delivery arrangements of other consumer electronics accessory within Singapore, please call us 1800-7267864 (1800 SAMSUNG) or
    (65) 69161261 if you are calling from overseas

    Operating Hours for Phone Support:
    Monday to Sunday (Including Public Holidays)
    Open 24 hours