How to unlock Samsung Mobile Device?

Last Update Date : Oct 30. 2018

You can use the following methods to unlock your Samsung mobile device:

Unlock via Samsung Find My Mobile

Please note: To use this method, you will need to activate Remote Controls function in your mobile device and login to your Samsung Account is required.

Remote Controls function can be accessed via Settings > Lock screen and security  > Find My Mobile

Activate Remote Control
1 Access Find My Mobile service
2 In Find My Mobile, select Unlock on the right panel
Select Unlock
3 Select Unlock
Tap Unlock

Please note: All of the screen lock information (Pattern, PIN, Password, and Biometrics) on your phone will be deleted.

4 Enter your Samsung Password to confirm
Enter your Samsung Password to confirm

Unlock at Samsung Service Centre

If the remote control function is not enabled previously and you are unable to use the Find My Mobile function to unlock your mobile device, please bring the device together with your proof of purchase or original box package to our Samsung Service Centre for further assistance.

Please note: SGD $30 (exclude GST) evaluation fee is applicable

Thank you for your feedback!

Need more help? Contact Us.


Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.


1800-4252997 (1800 GALAXY S)For Mobile Device and Samsung Apps Enquiries

+65 69161260From Overseas

1800-7267864 (1800 SAMSUNG)For other Products Enquiries

+65 69161261From Overseas

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us