How to unlock Samsung Mobile Device?

Last Update Date : Oct 30. 2018

You can use the following methods to unlock your Samsung mobile device:

Unlock via Samsung Find My Mobile

Please note: To use this method, you will need to activate Remote Controls function in your mobile device and login to your Samsung Account is required.

Remote Controls function can be accessed via Settings > Lock screen and security  > Find My Mobile

Activate Remote Control
1 Access Find My Mobile service
2 In Find My Mobile, select Unlock on the right panel
Select Unlock
3 Select Unlock
Tap Unlock

Please note: All of the screen lock information (Pattern, PIN, Password, and Biometrics) on your phone will be deleted.

4 Enter your Samsung Password to confirm
Enter your Samsung Password to confirm

Unlock at Samsung Service Centre

If the remote control function is not enabled previously and you are unable to use the Find My Mobile function to unlock your mobile device, please bring the device together with your proof of purchase or original box package to our Samsung Service Centre for further assistance.

Please note: SGD $30 (exclude GST) evaluation fee is applicable

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