Unable to use apps from Samsung TV Smart Hub Home

Last Update date : Nov 23. 2023
A Samsung Smart TV displaying the Welcome, Start your Smart Hub! screen

Ensure that you log in to your Samsung Account to access all the apps on your Samsung Smart TV or Smart Monitor. You will need a Samsung Account to access Smart Hub, our network-based smart service that includes apps (such as streaming service apps) as well as our other smart features available through your device. You may need to use a separate device (laptop, desktop, or mobile phone) to create or log in to a Samsung Account. If you choose not to log in to a Samsung Account, you will only be able to connect to external devices (such as HDMI and terrestrial over-the-air TV with the use of antenna tuners). Furthermore, your TV will not be able to use Smart Hub apps. This includes apps such as Netflix and YouTube, as well as Samsung services such as Samsung Health. To resolve this issue, you must log in to your Samsung Account and agree to the Terms and Conditions on your Smart TV.

Note: The features and images shown may differ from your devices depending on the model or geographical area.

Different shows and options displayed on the Home screen of a Samsung Smart TV

When you log in to your Samsung Account, you can enjoy various services and features, such as:

  • Watch movies or dramas using TV apps
  • Watching various channels such as news and entertainment on Samsung TV Plus
  • Content recommendations tailored to your preferences
  • Controlling devices with the SmartThings app
  • Use Samsung services such as App store and software updates
  • Downloading hundreds of free apps and receiving automatic updates from the App store
  • Searching for content with Bixby voice commands

Note: Some features and services may vary depending on the device, model, and country.

You can sign in or create a Samsung Account during the TV’s initial setup. If you skipped it during the initial setup by selecting Later on the account step, you can register your account on the Smart Hub Home once the TV has been set up.

1 To begin, navigate to the Smart Hub Home, and then select Set Up Now.
A Samsung Smart TV displaying the Welcome, Start your Smart Hub! screen
2 Scan the QR code on your TV with your phone’s camera.

Note: If you skipped the network setup during the initial setup, you can register your Samsung Account after setting up the network.

A Samsung Account QR code on a Samsung Smart TV, next to the same QR code on a Galaxy phone
3 Follow the on-screen instructions on your phone to either sign in to your account or create a new account.
A Samsung Account QR code on a Samsung Smart TV, next to the Samsung Account login screen on a Galaxy phone
  • If you already have a Samsung Account, you can log in to your TV by entering your email and password on your phone.
  • If you have a Galaxy phone logged in to your Samsung Account, you can log in to the TV with the same Samsung Account. To do so, tap the pop-up that appears when you scan the QR code.
  • If you do not have a Samsung Account, you can create a new account or log in to the TV using your Google account.

Notes:

  • The minimum age requirement for registering a Samsung Account may vary by country.
4 Once you have signed in to your Samsung Account, please complete the remaining setup steps. You must agree to the Samsung Terms and Conditions. If you skip the Terms and Conditions step even when logged in to your Samsung Account, you will be logged out of your Samsung Account.
A Samsung Smart TV is displaying the Samsung Account’s Samsung User screen
5 Once the setup is complete, you can use the TV’s Smart Hub apps.
A Samsung Smart TV is displaying the Smart Hub Home screen

If you have a Samsung Account but did not connect it to your Smart TV during the initial setup, you can also sign in from your TV screen using the remote control.

1 To begin, navigate to the Smart Hub Home, and then select Set Up Now.
A Samsung Smart TV displaying the Welcome, Start your Smart Hub! screen
2 Select Remote Control.
Different options to sign in to a Samsung Account are displayed on a Samsung Smart TV

Note: Please read the paragraph above to learn how to sign in or create a Samsung Account using a mobile device. If you skipped the network setup during the initial setup, you can register your Samsung Account after setting up the network.

3 Enter your Samsung Account credentials.
The Sign In With Your Remote Control is displayed on a Samsung Smart TV next to a hand holding a TV remote
4 Next, proceed with two-step verification. To verify your identity, select Send Code.
5 Then, enter the code you receive. Select Verify.

Note: Your Samsung Account provides added security with two-step verification. You can modify or add a phone number on the Samsung Account website.

6 Once you have signed in to your Samsung Account, please complete the remaining setup steps. You must agree to the Samsung Terms and Conditions. If you skip the Terms and Conditions step even when logged in to your Samsung Account, you will be logged out of your Samsung Account.
A Samsung Smart TV is displaying the Samsung Account’s Samsung User screen
7 Once the setup is complete, you can use the TV’s Smart Hub apps.
A Samsung Smart TV is displaying the Smart Hub Home screen

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