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CE DoC

0.3 MB, pdf, ENGLISH

27 Dec, 2012

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  •  1 years ago

    Since Samsung's own keyboard is all but unavailable...

    Describe the issue

    Answers

    PIFF MIKE 1 years ago

    I have used a Microsoft bluetooth mouse and a 2.4GHz mouse with dongle without problems. Not tried a keyboard. With the mouse, typing becomes easier and also navigation, but as soon as an App starts, the mouse/keyboard are inactivated. I think this is the same for the Samsung ones too.

    Describe the issue

  •  1 years ago

    trying to stream movies from my networked WD mybook to the ES8000 using the Twonky service. Drive is automatically detected and I can navigate though the folders and files on the drive easily, but the TV hangs "loading" the file for hours and hours. I can play the files if I run them off a USB stick so I know the file format is good... any ideas of TV setup that could cause this?

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    Answers

    Samsung E-Support 1 years ago

    Hi, Please browse to page 694 of your user manual at the following link for information on accepted file types for streaming via DLNA. http://downloadcenter.samsung.com/content/UM/201203/20120327094306342/01_EPDVBEUE_ENG.pdf Thanks.

    Describe the issue

  •  1 years ago

    The model code of my smart TV is UE40ES8000UXXU and using software version T-ECPDEUC-1003.0, BT-S. Today I got a problem with my TV as I can't see different channels but all other operations are working fine. It seems that the TV is now unable to receive and save both the digital and analogue, cable and air channels. For your information I bought this TV from UK and now I am living in Bangladesh and all the channels here are analogue and cable based. Anyway, I tried to search the channels but the system doesn't save any channels. I checked the cable whether the signal is okay and tried to check with my old CRT TV. The old TV is working fine but not mine. I restored my smart TV to the factory settings and again searched the channels but the result was the same (no channels stored). I am not sure what kind of problem it is. Please give me a suggestion regarding this matter and please let me know where should I contact to get service options. By the way, I purchased my TV last year and I still have warranty period. If you require any further information, please let me know. Thanking you and I look forward to your response.

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    Answers

    Samsung E-Support 1 years ago

    Hi, Please follow the link provided for support with retuning and saving channels on your TV. http://skp.samsungcsportal.com/integrated/popup/TSGDetailPop3.jsp?seq=622823&cdsite=uk Thanks

    Describe the issue

  •  1 years ago

    I have a es8000 tv I have got the phono cables from my hd box to home cinema system but because the cinema system has no HDMI connector and the tv only has ARC out which I cant obviously connect to the cinema system I have connect a 3.5 jack to phono cable from my headphone connector on my TV to audio out on Cinema system but when I go on smart hub for tv I still can't get audio .can anyone help without buying a blu-ray home cinema system

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi, The only way to output the TV sound from SmartHub applications to your cinema system will be to purchase an optical to analogue converter. This could then be linked to your Digital Audio Out port on your TV and then wired to your cinema system using phono leads. Thanks.

    Describe the issue

  •  1 years ago

    Does samsung have an app for iphone5 to act as a tv remote

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    Answers

    Samsung E-Support 1 years ago

    Hi Warren, You would need to browse the apps store on your Iphone to see if they have any apps available for this. Thanks.

    Describe the issue

  • 1 Answers

    Web browser

     1 years ago

    When will the browser support Silverlight so we can watch BT Sport etc via the web browser

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi James, Silverlight is proprietory software owned by Microsoft. Our TV OS are all based on linux cores and cannot run the silverlight plugin. Thanks.

    Describe the issue

  •  10 months ago

    I am unable to watch any movies in the movies and tv shows app from the home page, all I can do is rate them and add them to my favourites when logged in? Is there somewhere that I need to input credit card details so that I can purchase them?

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    Answers

    Samsung E-Support 10 months ago

    Hi Katie, Movies and TV shows is not an app but an index of things that are going to be on TV and are available for download from apps that you have installed on your TV. Thanks.

    Describe the issue

  • supermac 2 years ago

    Describe the issue

    Answers

    Spence 2 years ago

    Makes sure you don't have any strong lights behind you, Go into the menu and when you get motion control up press right to calibrate the motion control, this will test the background light and then you must get in front of the eye. after you have completed the setup hold you flat palm up to the tv and wave left to right two times and hold you hand steady in the middle and wait for 2 to 3 seconds, when you get the volume and channel move your hand to the volume up/down and clench fist to go up down.

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  • Glen 2 years ago

    The ones that come with it are very poor quality and would like something a little better made and with the side shields, the other glasses you make I have been told will not work with this TV????

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    Answers

    Samsung Service 2 years ago

    Hey Glen, the following glasses will work with your TV; SSG-3700CR, SSG-3300CR/GR, SSG-3100GB, SSG-3500CR and our SSG-3050GB.

    Describe the issue

  • Tombo 1 years ago

    Describe the issue

    Answers

    Samsung E-Support 1 years ago

    Hi Tombo, Please press menu ---> system ----> General ----> Light effect. Thanks.

    Describe the issue

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