My TV switches itself off

There are two main reasons for your TV switching itself off:

1 It has switched off due to settings that help your TV save power (e.g. Eco Solution is switched on) or,
2 It has switched off because a connected device has switched off (e.g. you are connected to a PC and the PC has gone to sleep)

Please see the below list of possible solutions, but please note that some of the functions below may not apply to all models.

If you have checked each of the possible solutions and are still having trouble, your TV may need a service. You can find our contact details at the bottom of the screen

Eco Solution

The Eco Solution function switches the power off if it detects that you are receiving no signal from the current source (e.g. if you have switched your set top box to standby mode) or if no user operation is received after four hours.

You can change the Eco Solution options by going to:

Settings> General > Eco Solution > Auto Power Off

On some older models, you may need to go to:

Menu > System > Eco Solution

Other Solutions

Check to see if you have a Sleep Timer set. This appears on older models. and can be changed by going to Menu > System > Time > Sleep Timer

Some older models can turn themselves on and off if the Standby Mode Upgrade option in the menu is enabled.

If this function is enabled, your TV will partly turn on (there should be no sound or picture) and only the stand-by light will flash. In this mode the TV searches for the latest firmware update via the RF broadcast signal and receives the latest update if one is present.

You can change this in Settings > Software Upgrade > Standby Mode Upgrade and then set the feature to Off

What is your TV connected to?

Your screen may go dark if the source that your TV was connected to turns off. For example, this may happen when you turn off your set top box, or if you have connected your TV to your PC and the PC goes to sleep.

If you have checked your settings and the TV is still switching off, disconnect your TV from connected devices such as set top boxes, games consoles or PCs. Connect them one at a time to see if you can isolate which device is causing your TV to switch off.

If you have tried all the above solutions and the problem is still occuring, check that the firmware on your TV is up to date. You can find out more about how to do that here

Depending on the model of your TV, we may be able to service your TV remotely. Click here to find out more about Remote Service.

Click here to check if your TV is still under warranty.

Thank you. Glad we were able to help. Your feedback helps us provide better support

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