How do I update the software on my Samsung Smart TV?

If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.

The easiest way to update your software is directly through the settings menu on your TV. If your TV isn't connected to the internet or your internet connection isn't stable, you can also update using a USB stick.

Update software using your TV menuClick to Expand

Press the Settings button on your remote, then go to: Support > Software Update > Update Now

Please note that the images below may differ slightly depending on your model and operating system.

Update via USBClick to Expand

You will need: your TV model number, a USB stick and a PC or laptop.

Caution: While upgrading, do not pull the USB stick out, unplug the power cable or turn off this TV as this could cause a firmware error.

You can find your model number either by checking the sticker at the back of your TV or by going into the Settings menu and choosing Support > About this TV.

1. Go to Manuals and Downloads, select Manuals and downloads, then TV & AV , choose your model, then click Select

2. On the site for your model, scroll down to where it says 'Downloads', then download the file onto your PC or laptop top, unzip the file, then save it onto a USB stick. Caution: do not change the name of the folder or file.

3. Turn on your TV and insert the USB stick into the USB port.

4. From the settings menu, select Support > Software update > Update now.

5. You will now be prompted to search the connected USB device for updates.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.



Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri


We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung


0330 726 7864General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us