How do I update the software on my Samsung Smart TV?

If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.

 

The easiest way to update your software is directly through the settings menu on your TV. If your TV isn't connected to the internet or your internet connection isn't stable, you can also update using a USB stick.

 

If you aren't sure whether your TV needs an update, find out how to check what software version your TV is using.

How to Update the Software on your Samsung TV How to Update the Software on your Samsung TV
Update software using your TV menu

Please note: the following steps may look different depending on your TV model and the version of the smart menu it uses. If you're not sure of the exact steps, follow your printed user manual or download the e-manual from Samsung Support

1 Open the Settings menu on your TV
How do I update the software on my Samsung Smart TV?
2 Select Support
How do I update the software on my Samsung Smart TV?
3 Select Software Update
How do I update the software on my Samsung Smart TV?
4 Select Update Now

Update via USB

Please note: you will need, your TV model number, a USB stick and a PC or laptop

You can find your model number by checking the sticker on the back of your TV or by going to the settings menu and choosing Support > About this TV

2 Search for your TV's model number
How do I update the software on my Samsung Smart TV?
3 On the site for your model, scroll down to the Manuals & Downloads section
How do I update the software on my Samsung Smart TV?
4 Download the latest Upgrade File onto your computer. There may be more that one upgrade file. In the description it will state what computer operating system the file is for.
How do I update the software on my Samsung Smart TV?
5 Insert a blank USB stick into a USB port on your computer
6 The file you downloaded will have been compressed to save space and must be extracted before it can be read by your TV. Depending on the format of your download, the process for extracting will be different. If your file ends with .zip follow steps 7-8. If your file ends with .exe go to step 9
7 Find your download and extract the contents

Please note: the process of extracting files may differ depending on your operating system. Refer to your device specific manual for more information

Extract the files from the zipped folder
8 Move the extracted folder onto a USB stick. The folder should not be placed within another folder and should be the only item on the device. You can now skip to step 12

Please note: do not change the name of the folder as your TV will not be able to recognise it

Move the folder onto a USB stick
9 Double click your download to open it
Open the download
10 Select your USB stick as the Destination folder
Select your USB as the destination folder
11 Select Extract
Select Extract
12 Turn on your TV and insert the USB stick into the USB port

Please note: if your TV has more than one USB port, make sure that there are no other devices plugged into any USB port

13 Open the Settings menu on your TV
How do I update the software on my Samsung Smart TV?
14 Select Support
How do I update the software on my Samsung Smart TV?
15 Select Software Update

Please note: on older devices you may have to wait a minute or two before you can select Software Update

How do I update the software on my Samsung Smart TV?
16 Select Update Now
How do I update the software on my Samsung Smart TV?
17 Select the USB option. If your TV won't update, it may have the latest software version installed already. Find out how to check what software version your TV is using

Follow the on-screen prompts to begin the update process. Once the update has completed, your TV will turn itself off and then on again.

Please note: while the TV is updating, do not pull out the USB stick, unplug the power cable or turn off the TV as this could cause a firmware error

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