My TV won't turn on
If you’re having difficulty getting your TV screen to display anything but a black screen, it’s important to work out if the TV is switched on and
just displaying a black screen, or if the TV isn’t powered on at all. The first thing that you should look for is the standby light, this can usually be found on the lower middle or lower right of your TV. The standby light will be lit when your TV is turned off and unlit when it is turned on.
If you're having issues with your TV switching itself off, find out the causes and solutions for this issue.
Please note: make sure that you plug the TV back into a socket you know is working. You can check it by using another device such as a lamp. If the standby light comes on, there is an issue with the power socket or extension lead that you were using before
My TV is on but is showing a black screen
If you have identified that your TV is turned on but is displaying a black screen, it's likely that one of your external devices is causing the issue and not your TV. This could be your Blu-ray or DVD player, streaming stick, games console or any device connected to your TV. The steps to troubleshoot this issue will differ depending on whether you are using a One Connect box or not. Follow the steps that correspond with your setup.
Please note: if you notice any damage to the One Connect cable it may be the cause of the issue. The cable will need to be replaced if it is damaged