My TV remote isnt working

There are a number of reasons why your remote may not be working. The most common are physical damage, battery issues, pairing issues, or issues with the infrared sensor on the remote or TV.

If you are having issues with your TV remote, try the steps below to see if you can get it working again.

Please note: if you are looking to purchase a new remote, you can find them on our spare parts and accessories page.

Restart your TV

Turn off your TV and unplug it from the power socket. Wait for around thirty seconds before plugging your TV back in. Try and turn your TV on again.

1 Turn off your TV and unplug it from the power socket
2 Wait for around thirty seconds
3 Plug your TV back into the power socket and try to turn it on with your remote

Check the infrared on your remote

Your remote and TV communicate using infrared signals. You can check that your TV remote is producing an infrared signal using any digital camera, including the one on your smartphone. Turn on the camera and point the remote at the lens. Press the power, volume, or channel buttons on your remote while looking at the phone screen. You should be able to see a light or flash coming from the remote.

Replace the batteries

If you were unable to see the infrared signal, the batteries in your remote may be flat . Batteries that are flat or incorrectly inserted are the most common reason for a remote to stop working or to work intermittently. 

1 Open the battery cover on your remote
2 Remove the old batteries
3 Place new batteries into the remote. Check that the + and - ends of the battery match up with the + and - slots in the remote

Pair your smart remote again

Pairing is the term for connecting two Bluetooth enabled devices together. If your connection isn't working, re-pairing is a good way to try and fix the connection. This method is only applicable for Samsung smart remotes.  

The pairing method will differ slightly depending on which remote you are using. Generally, it will involve pressing two buttons siultaneously for three or more seconds, while pointing the remote at your TV.

Make sure your remote is within 12 inches of the TV, and pointed towards the IR sensor, then hold the relevant buttons down for three seconds, and release. Find your remote below to see which buttons you need to use.

Please note: the location of the IR sensor will vary depending on your TV model. On Samsung TVs the IR sensor is usually towards the lower right or behind the Samsung badge.

If you can't find a remote that looks like your below, please refer to the supplied manual or download the E-manual for your device by searching for your specific model.

To pair the 2013 smart remote, you will need to remove the battery cover and press the pairing button underneath.

Check for interference and obstruction

If there are any objects between the sensors on the remote and the TV, infrared signals may be blocked. On most Samsung TVs the infrared sensor is on the lower right-hand side of the screen or behind the Samsung badge. Make sure that there are no objects in front of these areas of your TV.

Electronic equipment can also disrupt the signal from your remote. If you have any electronics such as lights, radios, or mobile devices around your TV, try moving them away

Please note: if you have tried all of the troubleshooting options above and are still having issues with your remote, please contact Samsung Support

Reset your remote

If you’re still experiencing issues, Samsung smart remotes produced from 2016 onwards can be factory reset. If your remote looks similar to the one below, press and hold the buttons in the highlighted positions until the indicator light stops flashing. Once your remote is factory reset, it will automatically pair the next time a button is pressed, provided the remote is in range of your TV and pointed towards the IR sensor.

If you have tried all of the troubleshooting option above and are still having issues with your remote, please contact Samsung Support.

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