What is Galaxy Expert Care
What is Galaxy Expert CareWe’ve got a squad of Samsung Experts ready to treat your Galaxy like loyalty. Buy your Galaxy screen repair directly from us and get your screen repair immediately by our authorized partners. We can either collect it from you at your convenience, or you can visit the nearest service center and have it repaired.
Available at your convenience
Pickup & delivered at your convenience
*Repair lead times takes up to 3 business days
Drop off to the nearest Service centre
*Same day repair, terms and conditions applied
What comes under Galaxy Expert Care?
Screen repair
Fix your damaged or malfunctioned screen without replacing the entire display. Only available by Samsung authorised service partners.
What is repaired?
Repairing the cracked glass
Replacing faulty touch sensors
Fixing issues with the LCD or OLED panels
*Screen Repair for Galaxy Z Series available in 2 locations (Dubai Butterfly Building Service Center, Abu Dhabi Eros Service Center).
*3 months warranty on repaired parts, terms and conditions apply.
Screen Replacement
Screen replacement is replacing the entire display unit with a new one including the metal frame of the Galaxy.
What is repaired?
Replacing the old screen
Adding a new screen and replacing the metal frame
Calibrating the device to ensure proper functionality
Purchase your Galaxy Expert Care
From premium services to reliable support, we’re here to bring your Galaxy devices back to life and put your worries to rest.
Galaxy Screen Repair
Need a screen fix?
We've got you covered
with our Galaxy screen repair service
Benefits of Galaxy Expert Care?
Authenticity
Only genuine Samsung Parts for Galaxy peak performance.
Free Pickup & Delivery
Pick up, repair, and return of your device.
Fast Repairs
Quick, efficient, & hassle-free Galaxy repairs within 72 hours.
Value priced
Quality service at a price you'll love.
Convenience
Prefer drop-off? Visit your nearest service center.
Secure Payment
Shop safely with secure payment options.
Benefits
Complimentary checkups & updates, keep devices running flawlessly!
Galaxy Expert Care prices
- Galaxy Fold 4
- Galaxy Fold 5
- Galaxy Fold 6
- Galaxy Flip 4
- Galaxy Flip 5
- Galaxy Flip 6
- Galaxy S24
- Galaxy S25
- Galaxy S24+
- Galaxy S25+
- Galaxy S24 Ultra
- Galaxy S25 Ultra
All prices listed are inclusive of VAT applicable in the UAE. Terms and Conditions apply.
Prices and service is strictly for screen repair, any additional service required will be determined by technician at service centre and will be informed once inspection is completed.
Additional repair based on mobile condition will be charged separately.
Pick your preferred way to purchase Galaxy Expert Care
Choose your preferred option at checkout,
either schedule your drop off or have it collected.
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Step 1
Purchase your ServiceBuy the service you need directly from our online store. -
Step 2
We’ll Contact YouSamsung calls you to schedule your service. -
Step 3
Expert CollectsOur Samsung Expert will collect your Galaxy from your home, but you can choose to drop it off to the nearest service centre. -
Step 4
Inspection & RepairYour Galaxy will undergo both inspection and repair at our authorised service centre by Samsung Experts. -
Step 5
Right Back at YouPhones are always delivered back to you. You’ll be contacted to collect yours from the service centre, based on your preferred options.
Frequently Asked Questions
Find your answers here
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What is Galaxy Expert Care?Galaxy Expert Care is a screen repair service sold solely by Samsung on Samsung.com at your comfort, offering you the option to have your Galaxy picked up/dropped off to your preferred location or you may drop it to the nearest service center.
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What are the steps involved for Galaxy Expert Care?Step 1: Place your repair order on Samsung.com.
Step 2: Schedule a pickup or drop off your device from your preferred location at your preferred location based on the time slots available.
Step 3: Galaxy is sent to our service center and the Samsung Expert will diagnose and repair your screen.
Step 4: If any additional fault found it will be communicated by the Samsung Expert and additional charges are applied.
Step 5: Once the repair is completed Your device is returned to you in optimal condition. -
How long does a screen repair take?Most repairs are completed within 24–48 hours, depending on model and availability of parts.
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Do you use genuine parts?Yes, we use only manufacturer-approved parts to ensure quality and compatibility.
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Is my data safe during the repair?While we take precautions, we recommend backing up your data before handing over your device.
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What if my phone has additional issues?Our Samsung Experts will diagnose the problem and inform you of any extra costs before proceeding.
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Can I track my repair status?Yes, you’ll receive updates via whatsapp and can track progress online.
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What if I’m not satisfied with the repair?Contact us within [3] days, and we’ll re-evaluate the repair.
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Do you offer doorstep service?Yes! Select doorstep pickup/delivery at checkout (availability may vary by location).
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How much does screen repair cost?Prices vary by device model. Please visit https://www.samsung.com/ae/support/repair-prices/ for the prices per model.
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What’s the difference between screen repair and replacement?Repair: Fixes minor damage (e.g., cracks) without replacing the entire display.
Replacement: Swaps the entire screen unit for major damage or unrepairable issues. -
How do I prepare my phone for repair?Back up your data, remove the case/SIM card, and ensure the battery is at least 20% charged.
