Q1. How does the return process work?

If you wish to return the product, please contact Customer Support before the trial period ends to initiate the return process. Products must be returned undamaged and in their original packaging, with all accessories and items included in the purchase. If Samsung determines that the returned products are not in acceptable condition, Samsung may, at its sole discretion, return the products without issuing a refund.

Q2. How long is the trial period?

The Buy & Try program allows Samsung customers to purchase selected products and try them for 3 weeks. (21 Days)

Q3. Is there a fee to participate in the Buy & Try program?

The Buy & Try program is available at no additional cost.

Q5. How long will the return process and refund take?

Once the products are picked up and returned to Samsung, refund will be processed within 3-4 weeks. Please note that processing times may differ depending on your payment provider and bank.

Expired

Buy & Try

Try it for 3 weeks and fall in love with the immersive experience

How it works

Buy any product listed below

Purchase a new eligible Samsung device through Samsung.com or the Samsung Shop App.

Try it for up to 3 weeks.

Our representative will install it in your home, free of charge, so you can begin your trial period and enjoy an immersive experience for 3 weeks.

Hassle-Free Returns

If you wish to return the product, contact us before the end of the trial period and get your refund.

*Products must be returned undamaged, in original packaging.

FAQ - Buy & Try

Q1. How does the return process work?

If you wish to return the product, please contact Customer Support before the trial period ends to initiate the return process. Products must be returned undamaged and in their original packaging, with all accessories and items included in the purchase. If Samsung determines that the returned products are not in acceptable condition, Samsung may, at its sole discretion, return the products without issuing a refund.
Q2. How long is the trial period?

The Buy & Try program allows Samsung customers to purchase selected products and try them for 3 weeks. (21 Days)
Q3. Is there a fee to participate in the Buy & Try program?

The Buy & Try program is available at no additional cost.

Q4. Which Samsung products are eligible for the Buy & Try program?

Only Select models available for Buy & Try, products are listed below and indicated in the Terms & Conditions.

OLED S90F Series	OLED S95 Series	Big Panels	Frame TV	Sound Bars
QA65S90FAEXZN	QA65S95FAUXZN	UA98DU9000UXZN	QA75LS03FWUXZN	HW-Q990F/ZN
QA77S90FAEXZN	QA77S95FAUXZN	QA100QN80FUXZN	QA85LS03FWUXZN	HW-Q930F/ZN
QA83S90FAEXZN	QA83S95FAEXZN	QA115QN90FUXZN

Q5. How long will the return process and refund take?

Once the products are picked up and returned to Samsung, refund will be processed within 3-4 weeks. Please note that processing times may differ depending on your payment provider and bank.