How to Raise an Error Report Through the Samsung Members App

Last Update date : 2025-07-31

Samsung Members is an app for support and device diagnostics. It will allow you to submit error reports, register Samsung Products, and request help across a lot of Samsung Apps and services. Samsung Members also have diagnostic capabilities that will help maximize device performance and identify any problems.

Raising an Error Report

Please ensure you raise an error report within 5 minutes of the issue occurring on your Galaxy device. While raising an error report, it is important that you DO NOT close the Samsung Members app while log files are being generated.

1 Launch Samsung Members app.

2 Tap Support.

3 Scroll down the screen and select Send feedback.

4 Tap the pin in the lower-right part of the screen.

5 Choose a category below.

6 Tap on Frequency, and choose between Once, Often or Sometimes.

7 Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on . Once you are ready to send your error report select .

Please ensure Send system log data is ticked.

Reviewing Feedback

Once our technical team has investigated the issue you will be able to view the troublehooting steps and reply them via the Feedback option.

1 Launch Samsung Members app

2 Tap on Support.

3 Scroll down to the bottom and select send feedback .

4 You should be able to view all your raised error reports and reponses from our technical team.

5 You can then review the reponses from our the technical team and even ask extra questions.

Note: If you have any questions after verifying the above solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.

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