Why downgrading your Samsung product software is not recommended?
Whether you have a Samsung phone, a Samsung TV, a Samsung Tablet, or a Galaxy Watch, software updates are delivered on it to provide optimal and best experience of the product
When Samsung delivers an update to your Samsung product, it provides either of the following:
1. An upgrade to the latest operating system version.
2. To deliver new features or support for some applications in the market.
3. To deliver fixes on reported issues.
4. To deliver security updates.
It is not recommended to downgrade the device version, even if an issue is found after the update.
Note: Official Samsung updates are only through FOTA updates, software update applied at Samsung authorized center, and update through USB (for TV) after downloading new software from Samsung.com.
If an issue is observed, a solution has to be delivered through another software update.
Issues can be reported through:
Visit the link to report this issue.
Note:
- Samsung devices are protected with Knox security. Any tampering with the software to downgrade it will cause a non-resolvable malfunction of the product.
- If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
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