Premium care support benefits for Galaxy Z TriFold

Owners of the Galaxy Z TriFold flagship device can enjoy exclusive premium care support benefits designed to enhance protection and deliver a seamless ownership experience.

These benefits are available for a limited period and are provided as part of our premium customer support offering.

Updated Key Benefits

• 50% support on repair cost for main display damage (one-time only, inner display only within 1 year from purchase)
• Complimentary door-to-door service
• Dedicated priority support hotline (800-SVVIP)
• Complimentary genuine protection film application within 1 year from purchase

Please refer to the FAQ below for detailed terms and conditions.




Frequently Asked Questions (FAQ)


Q1. What does the 50% repair cost support cover?
A1. When the main display is damaged, we support 50% of the repair cost.
This benefit is limited to one-time use and applies only to the inner display within 1 year from purchase.

Q2. How many times can I use the screen repair benefit?
A2. The repair cost support is available once per eligible Galaxy Z TriFold device.

Q3. Is the protection film service free?
A3. Yes. Genuine Samsung protection film application is provided free of charge within 1 year from purchase.

Q4. How does the door-to-door service work?
A4. Complimentary pickup and delivery service is available for eligible repair requests, ensuring a convenient repair experience.

Q5. What is the dedicated hotline (800-SVVIP)?
A5. The hotline offers priority access to customer support for service inquiries and repair assistance.

Q6. Where can I receive service?
A6. Services are available at designated service centers, including:
• Samsung Customer Service Center (Butterfly Building, Dubai Media City)
• Samsung Customer Service Center (Abu Dhabi Ar Reem St)

Additional locations can be found via the Samsung Service Locator:
https://www.samsung.com/ae/support/service-center/