Why is there no sound when connecting my Samsung TV to the sound bar?

Fix no sound issues between Samsung TVs and sound bars caused by interference, incorrect settings, or hardware problems. Learn how to adjust HDMI-eARC, audio formats, and speaker selection.

If your Samsung TV has no sound when connected to a sound bar, the issue could stem from interference, incorrect audio settings, or hardware connections. Follow these steps to troubleshoot and resolve the problem.

1. Why is there no sound when connecting my Samsung TV to the sound bar?

No sound between your Samsung TV and sound bar can occur due to several reasons, including interference, incorrect settings, or faulty connections. Below are common causes and solutions.

- Interference from external devices: Wireless routers or other electronic devices near the TV and sound bar can cause interference, especially with Bluetooth connections.

- Incorrect audio settings: The TV or sound bar may not be configured to output sound to external speakers properly.

- Faulty cables or connections: Loose or damaged cables can prevent sound from being transmitted between the TV and sound bar.

- Unsupported eARC functionality: If your sound bar or TV does not support HDMI eARC, the audio signal may not pass through correctly.

2. How to fix no sound when connecting the Samsung TV to the sound bar

1. Reduce interference: Keep the TV and sound bar close together and away from wireless routers or other electronic devices that may cause interference.
2. Use the 5 GHz band: If using a Wi-Fi connection, ensure your router is set to the 5 GHz band to minimize interference.
3. Adjust TV audio settings: Go to Home → Settings → Sound → Expert Settings. Set HDMI-eARC Mode to Auto and Digital Output Audio Format to Pass-through. Note: eARC is only available if both the TV and sound bar support it.
4. Set external speakers: Ensure the TV is configured to use external speakers. Go to Audio/Sound → Speaker Select and select your sound bar.
5. Power on the device: Make sure the connected sound bar is powered on and playing media.
6. Select the correct source: Use the Source button on the sound bar remote to choose the correct input for the TV.
7. Check cables: Ensure all cables are securely connected. If necessary, replace damaged or loose cables.
8. Test with another device: Connect a different device (e.g., a laptop or gaming console) to the sound bar to verify it works properly.

3. Additional things to check

If the issue persists, consider the following:

- Update firmware: Ensure both the TV and sound bar have the latest firmware installed.

- Reset settings: Reset the TV and sound bar to their default settings and reconfigure the connection.

- Check compatibility: Verify that your TV and sound bar are compatible with each other, especially regarding HDMI eARC or ARC support.

4. Supported Samsung Galaxy devices

This guide applies to most Samsung TVs and sound bars, including models from the Galaxy S, Galaxy Z, and Galaxy A series. For specific compatibility details, refer to your device's user manual.

5. When updates may not appear

In some cases, firmware updates for your TV or sound bar may not appear automatically. To manually check for updates:

1. Go to Settings → Support → Software Update on your TV.
2. On your sound bar, check the manufacturer's app or website for available updates.

Related Samsung support topics

• How to troubleshoot HDMI eARC issues on Samsung TVs

• How to connect a sound bar to a Samsung TV using Bluetooth

• How to reset audio settings on Samsung TVs