How to Troubleshoot Low or No Audio on Your Samsung TV
Even if the picture on your TV is stunning, you won't enjoy your favorite show or movie to the fullest extent without good sound. Fortunately, even though sound dropout might be annoying, your screen is rarely to blame. To start, use the built-in sound test on your TV. Then, to find and fix the problem, check the ports and connections on both your TV and the device it's connected to.
Try turning up the volume to see if it helps if your TV is having audio problems.
To check for audio problems automatically, use the Sound Test feature on your TV.
Updating your TV’s software may fix audio issues, including sound dropout.
Note: Only when the problem started with the previous software update is it necessary to check for updates.
There is an HDMI cable test on some TVs. You might need to update the software first if your model doesn't include this test. Please go on to the next stage if the test does not display after the software update or if your TV is not HDMI-connected.
The test is intended for HDMI cords that are less than 2 meters long, so results from longer cords might not be reliable. It is not intended to work with soundbars or home theatre systems; rather, it is only intended for devices that include a video signal.
Note: In the rare cases where the TV's HDMI port is defective and causing audio dropout, it will typically cause video dropout, too.
A loose connection on your external device or devices can also cause audio dropouts.
If you are still experiencing audio issues with your current external device or devices, you can try using a new external device instead.
Note: If the audio continues to drop out after following all of the above steps, kindly contact us to request service.
*The features mentioned can be available on specific models. Please refer to your user manual for more information.
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