Galaxy A15

CX

We are disheartened to read that you cannot make the most of your Galaxy A15 as you find it very difficult to use overall. We would certainly like to assist you with this, so you can start taking full advantage of this smart and powerful device to make your life easier, smarter and more connected than ever before. Please follow this link, where you can find a useful guide about how to set it up easily, so you can enjoy a personalised experience with it, which will fully meet your requirements: https://spr.ly/6423vCKtz On this other link instead, you can view a second guide about how to navigate your phone seamlessly to find exactly what you need right away: https://spr.ly/6425vCKt3 We are confident that the guidance above will prove very useful to enjoy a five-star experience with this incredible product. Still, if you have any questions about how to use it, please also don't hesitate to speak to our Support Teams, who are always ready to help. You can find our full contact details and opening times here: https://spr.ly/6426vCKtO From our end, we will also make sure to take your feedback on board to make the documentation that comes with our smartphones more informative, as well as to make the categories related to the reviews for our customers more relevant. ^CL at Samsung Support

CX

We are sorry to read that, although you are now enjoying your Galaxy A15, you experienced an issue with the device not charging a few days after you started using it, Carol. It is also our understating that now the phone is working fine, and that you can make the most of it to keep in touch with your family. Regarding the issue of being charged for a month, although you have used the device for a week only, we recommend getting in touch with your network provider, who will be able to assist you with your concerns. In the meantime, if you have any questions about how to make the most of your phone, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times here: https://spr.ly/6427tnLOT ^CL at Samsung Support

cx

Thank you for taking the time to review the Galaxy A15. We pride ourselves in creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the issues you mentioned regarding apps opening and calls being made. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

CX

Thank you for your review. We are very sorry to see that you are unhappy with your new Galaxy A15. We are keen to discuss the issues you are experiencing in more detail. With more information we can ensure you get the support you need with the camera, battery and overall performance. You can find all our contact methods and their operating hours here: https://spr.ly/6424a36VI ^CR at Samsung Support

CX

We're disappointed to see that you are facing issues with your A15. This certainly isn't the experience we would expect from such a high quality model. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ To address the issue with Wi-Fi, please take a look at the following guidance from our colleagues abroad: https://www.samsung.com/ph/support/mobile-devices/how-do-i-troubleshoot-wi-fi-connection-issues/ If you are using Mobile Data, please check out the following link: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ Signal can be impacted by a number of factors, such as location and your Network provider's area coverage. We do have some steps you can follow to help improve your signal, which can be found here: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-you-have-a-poor-signal-and-cannot-make-calls-on-your-samsung-galaxy-device/ If these issues persist, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support

Samsung Service Team

Hallo, viele vorinstallierte Apps kannst du deinstallieren oder zumindest deaktivieren unter "Einstellungen > Apps". Klicke die Anwendung an und unten findest du die Optionen "Deaktivieren" oder "Deinstallieren". Die Kompatibilität kann sich zwischen Geräten unterscheiden. Das hängt davon ab, ob der jeweilige Anbieter seine App für das Modell konzipiert bzw. optimiert hat. Wenn es sich um eine Samsung App handelt, die nicht länger funktioniert, kannst du dich über die vorinstallierte Members App unter "Support" an unser Entwicklungs-Team wenden und ihnen Feedback geben. Deine Kritikpunkte werden wir weiterleiten.

CX

Thank you for taking the time to share your feedback with us. We are sorry to read that you are having trouble with the Bluetooth connectivity on your new Galaxy A15. Although we understand getting you phone repaired can be an inconvenience, we encourage you to contact our Technical Support Team directly. Before arranging a repair, they will perform some troubleshooting in order to resolve the issue, however, if a repair is needed, they will provide you with the option available in your area. Please get in touch with our team at your earliest convenience. You can find all our contact methods and operating hours here: https://spr.ly/6429YCeB5. ^CR at Samsung Support

Samsung Service Team

Hallo, wir danken die vielmals für deine Einschätzung zum Galaxy A15. Wir leiten deine Bemerkungen weiter und wünschen dir viel Vergnügen mit deinem Galaxy Smartphone.